Awful Company to deal with complain & they block you on FB

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Sponge -
From 6 reviews
17.0% of users recommend this

Suzanne2000's review of Sponge -

“Awful Company to deal with complain and they block you...”


written by Suzanne2000 on 17/03/2023

I will not be ordering from this company again. I fell in love with the Quirky Card and Cakes a nice change from the bog standard card. First time was fine, but second and third time the card did not arrive when it should of and when I checked the tracking it was posted after 4pm 2 days before the card was due to arrive and the cake only had two days before it reached the best before date. I contacted customer services to say three times the mailman was past and the cake did not arrive, but to be frank she couldnt care less kept saying wait until 5pm even though I said the mailman handed me my other parcels but this was not there. They post too late for the date and the cake is okay. I told customer services representative I was disappointed and will not be ordering again to which she replied "Okay no problem". Take my advise loads of other companies do this services out there use them and not this one. I 100% will no be buying again.

Edited - 16/03/2023 - please note the response below is rubbish and they have blocked me on Facebook when I requested a refund this morning. I ordered so I could have the delivery 16th March for my mothers birthday today 17th March. I have been advised the Card arrived 17th March @ 14.25 too late for giving to my mum at her birthday lunch so had to go out and buy a birthday card, due to this arriving too late. Awful company to deal with and customer service non existent. If we ordered the card with more than a few days of the due date of the birthday the cake would be out of date for giving to my mum. Give this company as wide berth !! Complain and they will block you on Facebook.

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