Sponge - www.sponge.co.uk

I will not be ordering from this company again. I fell in love with the Quirky Card and Cakes a nice change from the bog standard card. First time was fine, but second and third time the card did not arrive when it should of and when I checked the tracking it was posted after 4pm 2 days before the card was due to arrive and the cake only had two days before it reached the best before date. I contacted customer services to say three times the mailman was past and the cake did not arrive, but to be frank she couldnt care less kept saying wait until 5pm even though I said the mailman handed me my other parcels but this was not there. They post too late for the date and the cake is okay. I told customer services representative I was disappointed and will not be ordering again to which she replied "Okay no problem". Take my advise loads of other companies do this services out there use them and not this one. I 100% will no be buying again.

Edited - 16/03/2023 - please note the response below is rubbish and they have blocked me on Facebook when I requested a refund this morning. I ordered so I could have the delivery 16th March for my mothers birthday today 17th March. I have been advised the Card arrived 17th March @ 14.25 too late for giving to my mum at her birthday lunch so had to go out and buy a birthday card, due to this arriving too late. Awful company to deal with and customer service non existent. If we ordered the card with more than a few days of the due date of the birthday the cake would be out of date for giving to my mum. Give this company as wide berth !! Complain and they will block you on Facebook.

Have been using this company for several years now, and am yet to have a bad experience with them. I just currently ordered two cakes, one for myself and one for a friend's birthday and both our sponges were delivered in a timely manner, beautifully and securely packaged and the taste and presentation of them could not be faulted. The fact that both I and my friend polished ours off within 24 hours of delivery says something about how tasty they were!

Personally I wouldn't go anywhere else when I want to send gifts to people or to treat myself. The thing I love is that this company only uses natural wholesome ingredients in their cakes, and none of the horrible artificial sweeteners which I am so allergic to. There are also gluten free options available for those that need/want them. The website is also really user friendly and easy to place orders, I cannot comment on customer service reps as fortunately I've never had cause to contact them regarding my orders, I have ordered, paid and a great product has been delivered to my satisfaction. Would recommend to others.

Wanted to order a cake for a birthday party on Sunday, but was concerned about timing on delivery. Phoned on Thursday at 15.00 to ask advice of sales person who said they were confident it would. I also paid a Saturday delivery surcharge. The cake failed to arrive on Saturday. Still not received by Tuesday. If it ever arrives it will be a very stale 10 inch cake with only one person to eat it. What a disappointment.

Go somewhere else besides here. They have bad customer service skills and they do not deliver your cake on time.

I had a similar experience to the other reviewer. Not delivered on the day requested, or the day after. It was ordered for a birthday. The first person I spoke with was defensive and refused to take any responsibility for the cake not being delivered.

I actually got off the phone and cried after speaking with them, as I felt so let down by them and that I had let my loved one down. I would advise to take your money anywhere else. I said to them they need to say very clearly on the website that delivery on the day, or the day after is not guaranteed, but with a 7 day eat within window from baking, that doesn't leave long.

Left a very biter taste in my mouth

Placed and order with sponge for a birthday cake and paid extra for a pre 12:30 delivery on the date of the birthday. Complete dissappointment all round when the cake didnt arrive. Unbelievably attempts to get a refund were met with an blunt 'It's not our policy to issue full refunds...' and an even more disappointing 'I am sorry you were disapointed but no company can 100% guarantee delivery'. If only they put that on their home page for all to see before you place an order and make payment.