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Cakes Today - www.cakestoday.co.uk
From 7 reviews
29.0% of users recommend this

Shafferiw122's review of Cakes Today - www.cakestoday.co.uk



written by Shafferiw122 on 01/11/2021

For our wedding we had specifically selected a mauve and white theme cake. It was matched with the rest of the theme for bridesmaid dresses, chair decoration to table decoration which was all in mauve colour. In our first meeting in company’s office, we made it very clear to the advisor Asteen what colour and theme we were looking for. I even showed him the colour I wanted, he made notes and sent us an invoice with description of exactly what we wanted. However the cake delivered to us does not look anywhere close to the cake we had ordered. There was no ombre effect, the color was wrong and the flavours were also wrong

I called their customer services to complaint about the cake, the advisor refused to transfer the call to any manager and said the person who took order is not there and there is no manager available , only way to register your complaint is via email, we sent an email promptly, till date no response, no acknowledgement.

How did the chef get the flavours of the cake so wrong? The flavours were blindly replaced with vanilla and victoria sponge. The whole experience has been very poor, the only thing that was totally out of décor and not even of the taste and color we wanted was the wedding Cake. We wasted few hours visiting the Cakes Today office in Wembley to select the right cake for our special occasion and it all seems to have been a total waste. The end Results was really disappointing.
Something is not right with this company’s operational team. It was not a birthday cake or just any other occasion, it was a wedding cake, how can the team be so unprofessional and irresponsible. I was hugely disappointed to see the wrong cake turn up on my wedding day. They ruined my theme, sent me a wrong color cake with wrong flavours. We had put so much effort and time in getting everything right but this company seems to be all about money. They have not entertained our calls, they have not responded to our email complain as well.

For a wedding cake, they didn’t get the colour right, flavours were wrong, design wrong, there was no Ombre effect, no flowers sent with the cake for decoration. Company employees did not even bother to call or send and apology email. Do not buy from this cake company, They are a SHAM.

  • Value For Money

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