Direct Seats - www.directseats.com

The website is not forthcoming of the actual tickets for their events. They do not disclose specifics or limitations from the seller until you get your purchase email confirmation. They hide behind their no refund policy. I simply wanted a refund of the tickets I purchased because the seller notes said limited view seats in the confirmation email. I was going to purchase different seats AND add a ticket because my party grew by one. The customer support is not helpful and focuses on reiterating their policy versus helping to solve customer pain points. Never use this site.

This company completely misrepresented the ticket location/package. The customer service rep admitted that this was "normal" practice and then was very rude. The horrible rep said to stop complaining and go to the game. 

I have purchased baseball ticket in Directseats.com website. i got nice customer support. Ticket got before game day.

Did not deliver tickets purchased for Garth Brooks in Detroit last night....Tickets purchased were Main Flr seats near the stage... and when got to the venue were far from the stage and in the lower level....

Tickets were purchased online through Direct Seats and the Debit Card was sent from VIP Ticket Source via Fed Ex...

Had to call both companies tracking down shipment....No phone calls or emails back....Finally showed up a few days before show....I also purchased overnight shipping and it took over a week to arrive....

Tried calling and emailing both companies last night and zero response!! Finally reached an Asian sounding woman at VIP Ticket Source this afternoon who hung up on me...

I've used STUBHUB for many years and will stay with them as I have NEVER had an issue....

Terrible Customer Service for 2 companies who supposedly cater to VIP...!!

Beware!!!

I got luke bryan tickets they arrived when promised had great seats on the end of the row would recommend them to my friends.thanks again.

I am full aware that sites like these charge more for tickets than a TicketMaster, LiveNation or the like... however, I was charged DOUBLE the face value of the tickets I just purchased- I have been using sites like these for years and have purchased anywhere from 1 or 2 tickets up to 15 at a time- never before was I charged this much more than face value- not once!

Very displeased and would NOT recommend them.

Good transaction. Ordered tickets yesterday and they arrived today. The only negative for us was we bought lower level luxury suite seats - and they couldn't tell us which suite it would be. We rolled the dice and bought these as opposed to our usual floor level seating, and got stuck with the worst location as far as luxury suites go. Our mistake, I won't be doing this again.

Lied about ticket availability, price, and overall situation. Sold me tickets that didn't exist, then wouldn't uphold their guarantee. Charged my card and never delivered the tickets ( the did give a refund eventually) and when i spoke with management they dismissed my concerns due to policy. I would never use this company nor would i recommend anyone else does either.

Thank you Direct Seats! Outstanding customer service and answered any concerns I had. Thanks again experience with DirectSeats.com.

No customer service to answer my call been on the phone on hold for 30min .....been over a week no tickets