
Noah's Ark www.noahsark.co.uk
Customer Service
Quality of website
Value For Money
Noah's Ark www.noahsark.co.uk
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User Reviews
Customer Service
Quality of website
Value For Money
Shocking Customer Service!
Ordered items and received no problem.
Had an issue with one item and was told it would be looked into.
After this i never once received a call or email telling me how it was progressing, or if it was at all.
8 weeks pass by with various emails and calls being ignored or fobbed off.
After hours of chasing the manager who is either completely clueless or just full of bs, i was told it was sorted and i had been refunded.
I wasn't refunded at all.
Luckily before i started to write the letter leading to legal action i called the store and got a helpful member of staff, the first one to actually call me back when they said they would, and he did sort the refund. The manager just hopes you give up so they can keep your money.
It was me who sorted this out for you. I can't understand why it wasn't sorted out quicker, very sorry. All I can say is on ebay we have 10,500 good reviews, and only one negative when something was lost. So we can't be doing too badly!
Livid
Just bought a bike from Noah's. saw on Internet and went to look at. When I got there was told the bike had been sold, I thought it was the one I was looking at. Told them about the one on the Internet and was told it was a smaller bike and was sold so bought the bike I was looking at, when I got back I checked my history and found I had been sold the same bike for more money. Livid
Please contact us so we can sort this out! I don't know who you are from this review, and I have toI am not sure what the problem was. Please ask for the owner.
Customer Service
Quality of website
Value For Money
Noah's Ark Is Fantastic!
Very impressed with enormous range of bikes and accessories. Bought a Cateye light which I was able to chose from a display of working lights. Very friendly and knowledgeable staff - I'll be back for a bike! I was shown the workshop, which is amazing, and had a look in the snowboard department. All excellent.
Customer Service
Value For Money
Friendly And Helpful Customer Service - With Free Advice!
Me and partner pop into Noah's ark every few months just to have a look at whats new - mainly in the snowbaord shop but we tend to have a nose around the bike shop too!
The staff have always been friendly and helpful offering some good advice and tips!Especially when I bought my bindings. Well worth taking a trip to visit. And their Sales tend to be very good too - decent reductions not just £5 off!
Quality of website
Value For Money
Do Not Waste Your Time!
After travelling for over 2 hours to get to Noahs Ark on the promise of a built up bike to try it turned out to have been sold to another customer. The manager tried to sell me a more expensive model but while I was contemplating if I wanted to go ahead he took and phone call, turned his back and ignored me until I got up and left. Appauling service and one I would not wish on anyone. AVOID!
Quality of website
Value For Money
Saw A Bike On Their Website, Went Over As They Are
Saw a bike on their website, went over as they are local - they were not the cheapest, but wanted to support a local shop. Got there, and I told them I was interested in the model on the website, and was asked my height, I told them, then they told me that I needed a size they didn't have, but i asked if i could try the size they did have and was told it woudln't fit - but they had others (at twice the price). Needless to say I declined and left. Within 30 minuted they had pulled the bike from website.
I guess the fact that they were talking about how they were going to make somebody redundant in the middle of the shop speaks volumes. Not a very good experience, Im pleased to say I have now gone elsewhere that had the same brand and size these guys had - and it fits so well I have bought it - and its GBP50 cheaper.
Customer Service
Value For Money
Ordered On The Monday And Delivered On The Friday.
Ordered on the Monday and delivered on the Friday. Was called to give an update of the delivery time which was useful and better than average when ordering things these day. Bike arrived as expected and is great!
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