Born 2 Be Cool www.born2becool.com

Terrible!! I ordered 2 pairs of beach shoes and a wetsuit for my daughter in late may. Nothing has arrived I have tried phoning the company and nobody picks up. Funninly enough there is no 'track my order' service. This is disgraceful and I have had to explain this to my bank numberous times. Do not use this compay. In future I will read reviews for oline sistes before using them to order three items.

Please do not use this company. If you can get your goods from another then do so - you will save yourself a lot of grief. I have never come across an internet (supposedly family run) company that has absolutely no customer service. I placed an order for a wetsuit on 11th July which was supposed to be dispatched within 2 days -I'm still waiting and have had no response to telephone messages or e-mails. I have since placed the order with TWF who sent it to me within 48 hrs. I only wish I used them in the first instance. This is the first review I have written,I felt I had to warn other customers to avoid at all costs - you will just be disappointed.

How this company are allowed to trade is beyond me, wished I had read some reviews prior to parting with my money. Ordered a wetsuit and shoes for my son's holiday over a month ago and NOTHING, I have left 10 messages and none have been returned. This site should be closed down.

I ordered a wetsuit for my daughter on 10 July for a holiday we're going on on the 26th. Website claimed they usually dispatched within 2 days or would notify if goods were going to be delayed. I waited 10 days, then started to chase: no response yet either to my e-mails or phone messages. I now want to cancel, since I can't see them getting the wetsuit to us in time, but since they won't respond to me, I don't know how to do this!

I've never had this sort of experience from an online retailer before and am really really unimpressed with them.

I ordered a wetsuit from this company for our daughter to use on holiday it was also meant to be a birthday present which it was late for. We are now 16 days since day of order and still no communication from them. We go on holiday at the weekend and it's now too late to get anything else. Have emailed and phoned the company and still no response very unhappy and wish I'd seen these reviews before I used them!

I ordered a wetsuit the last week in May and have heard nothing about progress of order. This non-communication is not acceptable.

I have left two phone messages, a comment via the website and an email and there has been no response.

I've since used another website (big orange water sports) who despatched the wetsuit on the same day.

Crazy treatment to customers!!!!!

I have now been waiting for my delivery for a month. I have written multiple emails to the company and left phone messages. Emails are not answered. Nothing is been explained. The most disappointing thing in this is that one orders for ones children, they expect to get their kit, they don't get it; how to explain to them all of this.

The company advertises themselves as a family run business, and that does not square.

I would strongly advice not to order from this compnany unless you are prepared to just hang about and see what happens. Do not expect any communication from their part.

fast service, easy exchange really pleased with the products and service

Ordered 2 wetsuits of different sizes (as I was unsure which would be best) for my daughter when we were on holiday in scotland, Born2becool promised next day delivery by courier for the sum of £7. Five days later after numerous phone calls which blamed the couriers for delays,one wetsuit finally turned up on the day we were leaving, sent by royal mail 2nd class post!!!! Needless to say the wetsuit sent was too small and too late, even though I'd been payed for and been promised the larger size also. I left voice mails on weekly basis, threatened with legal action and returned the wetsuit recorded deliver. I had one return call, very apologetic promising a full refund. I am still waiting for this 8 months on. They owe me £60.00. DO NOT DEAL WITH THIS COMPANY UNLESS YOU LIKE GIVING MONEY AWAY FOR FUN!!!!!!!

I've bought swim suits from this comapny 2 years ago ordered a pair of manbi snow boots 2 weeks ago from them as my local shoe shops didn't have anything in stock (the weather forecast was threatening snow!). Ordering online was really easy and the website is dead simple to find your way around. The person I spoke to to ask about delivery asked if we needed them quickly and suggested we courier them so they'd get to us before the weekend. They turned up on the Saturday which was a real surprise for our 6 year old boy - he was thrilled and wore them all week! It's a pity some of the comments here are so negative - but having bought from them twice with no problem my experience has been fine - they aren't 'scammers', just a small business trying hard to please.