Adidas www.adidas.com

premium price poor quality awful customer service

swimming trunks started falling apart 9 months after purchase.

been waiting an hour to try and exchange with customer service as returns on web doesn't work. eventually got through to chat, and the process takes weeks to deal with an exchange. last purchase from Adidas for me!

UPDATE:

I sent the swimmers back and they refused to exchange them. despite them being 6 months old and the black swimmers changed colour to brown when wet.

returns number AUK62627554

tried to complain but the chat people are too stupid to do it.

Essentially they can't handle a 'sale'. Their customer service representative has informed me that I will have to re-order as their software 'lost several orders' during the sale period. (The items are of course now out-of-stock.) They were very apologetic and I know it isn't their fault - it is however a massive error by the adidas web-site management.

I have had to contact them to find out that my order had not ben completed as no-one has bothered to contact me a full 13 days since my order. I had of course received a 'confirmation of order' - which obviously counts for nothing. I was also informed that they didn't even know about the error until 11 days after it started occurring and that the popularity of the sale overwhelmed the system. Given that they knew about it and haven't contacted me I presume they have upset a lot of people.

Despite this they are still pushing the 'sale'.

When attempting to complain via their own web-site form my message was restricted to '1000 symbols' even this is a joke as my 806 character message was too long. As was my 379 character complaint.

They don't check their system. They don't expect 'long' complaints. Arrogant and unprofessional management. Don't give them your money.

Really poor.

I love the adidas brand and have just recently taken to buying stuff online and www.adidas.com did not let me down. It looks great and I got the services and products in a timely manner and everything was great and of a quality you would expect form a market leader such as adidas.Good work, I will be back.