Espadrille Store www.espadrillestore.ca

This company has a bizarre approach to selling its merchandise. You have to trawl through the blue print to realise there are also excise charges on top of the extortionate postage fees. I am currently trying to cancel my order but there is no telephone number or record of the correspondance when I contact them. They have yet to respond to my queries, even though they seemed to have taken the money from my account in super quick time. Shoddy service and fake reviews. Be warned.

"As a business policy it would be close to suicide, if we replace shoes after almost half a year, every time that a customer has a problem with them"

From: Service Espadrilles 

Date: September 19, 2016 at 4:17:37 PM EDT

To:

Subject: Re: Contact Form

Dear ,

I have shown the photos to my CEO and he recommends that you bring them to a shoemaker, because we cannot fix that damage.

A shoemaker will surely be able to repair them and they will be good as new.

Thank you for your understanding

Best regards,

Sales Manager - North America

ESPADRILLESTORE.INC

On Thu, Sep 8, 2016 at 8:03 AM, wrote:

As requested attached are photos of the shoes taken this morning.

Hopefully this will prove that they are in good shape and will underscore the fact that there was a defect in the little worn shoes.

On Sep 7, 2016, at 12:06 PM, Service Espadrilles  wrote:

Dear ,

please send us an image of the shoes, to assess their status quo.

Thank you

Best regards,

Sales Manager - North America

ESPADRILLESTORE.INC

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On Tue, Sep 6, 2016 at 10:01 PM, wrote:

Thank you for your offer, which would simply be a waste of my time and effort.

I also don't know where you and your CEO have come up with the 6 month figure of time that I have worn the shoes.

Like you I live in Canada - we did not have sandal weather until several months after I purchased the shoes. I would also suggest that, like me, you don't spend a whole season in one pair of shoes. Finally, these shoes are navy blue - not an every day colour like black or brown neutrals, so if I wear the shoes once a week that would mean that in all I had worn the shoes about 15 times before the break...which proves just how poor the product is, in addition to being sold by a company that doesn't stand behind them.

I own a pair of Ria avarcas - I have worn them for two seasons, and they are still in great shape - nice enough to wear to work in a University - and they are clearly of a quality that yours are not.

As for proof, a photo or a return of the shoes would prove to you that I have taken very good care with them. They would also underscore the fact that they are barely worn.

However, as I clearly cannot trust your product, I'm not sure why I would throw good money after bad to purchase another pair.

I will, however, take pleasure in publishing this email trail as a review of your product and service standards.

Sincerely,

On Aug 26, 2016, at 12:02 PM, Service Espadrilles  wrote:

HI ,

I talked with my CEO abount your case and he informed me, that as a business policy it would be close to suicide, if we replace shoes after almost half a year, every time that a customer has a problem with them.

We do not know what has happened with the shoes in the meantime, we have no proof.

All he can offer, is to send you a new pair at cost for 30 CAD shipping included.

Kind regards,

Sales Manager - North America

ESPADRILLESTORE.INC

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On Wed, Aug 24, 2016 at 9:14 PM, wrote:

I was very disappointed with your response to the issue with my avarcas, .

I dont think I have ever heard of a store which does not stand behind its product. Almost none of my clothes have been produced by a professional seamstress, and purchased direct from the “manufacturer", but I am just as certain that if a sleeve were to fall off a shirt, the store from which I purchased it so recently would offer me better service than “take your shirt to a tailor and pay to have the sleeve reattached” which is essentially what you have told me to do.

You can be sure that I won't be purchasing any more products through you, and that I will be letting others know that the Espadrille Store does not actually stand behind the products it celebrates and sells. And this after I have sent your link to so many who have commented on my shoes…fortunately it is just as easy for me to send them a copy of your response to my issue.

On Aug 24, 2016, at 12:16 PM, Service Espadrilles wrote:

Dear ,

we're so sorry to hear that your navy espadrilles are damages.

Unfortunately we're not the manufacturers of the shoes, as they're located in SPain.

We would like to recommend you to take them to a shoemaker, who will definitely be able to fix them.

Best regards,

Sales Manager - North America

ESPADRILLESTORE.INC

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On Tue, Aug 23, 2016 at 8:25 PM, wrote:

Hi .

I was just walking in my blue avarcas and the left shoe's back strap has detached from the base of the shoe...

What can be done? These shoes have only been worn this summer and along with the black avarcas are a favourite!

Thanks in advance.

I ordered three pairs of espadrilles before I realized that they were not returnable for a refund of my purchase price. The quality is cheap and the fit is terrible. I have another pair of espadrilles that I measured the soles together and the espadrille store shoes are at least one inch smaller in the same size. I would never recommend this store. I wanted to send my shoes back but the postage cost as much as the shoes because I had to send to Canada.

Terrible experience! Buyer beware before you purchase. The pictures on the website are much nicer than the actual product. I wish that I had read the reviews before I bought three pairs of espadrilles.

I was expecting a very nice shoes since their website has been designed to promote good quality shoes... Size is not right... it is tight... and very poor quality of materials..

I don't know what everyone is complaining. Maybe the people complaining are used to cheap man made materials with the natural fibers glued on to sides of the soles. The shows are very comple and comfortable. The flat Sofia's are amazing and are so comfortable now theough my last months of pregnancy. I get so many compliments on them too. My girls have the matching shoes. I'm now waiting on the ballerina style.

Just got 2 pairs in the mail and am extremely dissatisfied with their material and build quality. They are uncomfortable to wear as theyve been sewn very poorly and the store doesnt offer refunds, only store credit as someone else has mentioned before... I feel as if the people writing all the good reviews arent genuine customers of these products because theyre all written in the same tone and heavily over rate them. Anyway... I wish I had saved my money

Lousy made shoes don't recommend anyone buy them, plus they don't give refunds

I ordered two pairs of shoes. Both are too short and too narrow. The back is sewn a little too far in which forces my toe to go over the edge. I can return them, but only for store credit> I do not want more shoes that I can't wear.

I recently bought 3 pairs of the flat espadrilles and I absolutely love them. Espadrilles is what I have mainly been wearing this summer and it's the best footwear for day to day casual use. And I would never compromise the quality of these traditionally made espadrilles over cheap knock offs. The difference in quality is clear.

There was a small mistake with my shipment and the staff at the Espadrille Store were amazing! Swiftly fixed the problem and sent me a return envelop so I could exchange my shoes for the correct model, at their expense. Thank you again!

The shipments were timely and arrived a day before what I had been told in my confirmation email.

Knowing now how excellent the customer service is, I will come back to The Espadrille Store for future purchases.

Thank you!

I am barefoot a lot and have wide feet. I needed comfy shoes for a wedding so ordered "Carmen" espadrilles. They are so soft and comfortable immediately out of the mailer! The multi-colored stripe contains the exact red of my new dress. I can't wait to wear them, not just for that occasion, but every time I need to feel dressed up (I am not a modern high-heel kind of gal.) Excellent product and excellent service.