Wormers.co.uk - www.wormers.co.uk

This company (Beeston Animal Health Ltd) use several online internet shopping including 'wormers co.uk'. Despite their charges being low, the service is poor. We used this company for the first time, placed an order, thankfully for no more than £10 however the communications via emails and phone calls were worth more the hassle and stress since we never received our order.

We requested a refund after 7 days, having been told it was sent first class one day after the order was received, instructions were ignored and no apology, the response was to pass the blame onto Royal Mail, 'who let us down'.

Refunds are apparently not in the 'agreement' and we were told they resent the order tracked. Avoid this company at all costs, cheaper is not always the best.

Just when I am writing this, I received an email from them to say, they were trying to 'resolve' the matter and would be happy to refund he money, laughable when you say to someone you are going to write a review about their company and does it take for you to have to end the conversation abruptly to be listened to, none the less, does not change our minds, we shall not be returning there again!!