Scales And Fangs - www.scalesandfangs.co.uk
Customer Service
Quality of website
Value For Money
Scales And Fangs - www.scalesandfangs.co.uk
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User Reviews
Customer Service
Quality of website
Value For Money
Great Service
I ordered 2 products from this Online retailer, and received them 2 days later,what i was happy about as i thought it was quick delivery. They came very well packed in bubble wrap etc, but unfortunately 1 of my resin dishes got broken in transit. So i emailed them and before i knew it they had a replacement in the post and it arrived the next day.
Great Service, Would buy from again!
Thank you!
Customer Service
Quality of website
Value For Money
Terrible!
Bought online, item was shown as in stock. 2 weeks later no delivery, so I contacted them and they said item was out of stock! Absolute waste of time! They could have informed me that the item wasn't in stock!
Our website is not stock controlled and if an item goes past the days we quote for delivery we do send an email to inform people and ask how they wish to proceed.
It might of been a case of that the suppliers just did not have the item you wanted and there was a delay on it.
We try to get as many orders out same day but we do state than can take up to 3 days if we have to order anything and past that an email will be sent to you.
I am sorry that you have had a bad experience with Surrey Pet Supplies but we do try hard to please every customer but it seems on this occasion we failed and i am sorry for that,
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