Entirely Pets - www.Entirelypets.com

This company had been a good place to do business but things have changed and the service and courtesy has become worse. I don't know why they have a phone messaging center if they do not listen to their messages. If a dog passes away and you no longer need the medication or the things you were previously using it for they ship it anyway, even if you cancel and expect you to pay for it. Communication is poor there and customer service doesn't exist.

I should have known better, but I tried... I placed an order on July 7th and their ad states 4-7 business days ground. I didn't need it immediately so I figured okay. As of today (the 17th), FedEx Smartpost now says estimated delivery July 21st. This is entirely unacceptable. I order everything on line and will never use these people again. In addition, their customer service folks, on more than one occasion, were extremely condescending and rude. Buyer Be Ware.

They have a great selection and great deals, but don't expect to get the order fulfilled and shipped promptly. Things suddenly go on backorder and then the ENTIRE order is placed on HOLD for that one item. If that item comes into stock, another one goes into backorder status then you're waiting even longer. I paid for priority shipping, but received ground shipping anyhow. No refund was issued for the downgrade shipping. I forgave them for the long delay with my first order, but another delay with the second order makes me leary of doing business with them in the future.

I have ordered twice from Entirely Pets and both times the package

was left on a post by the gate in heavy rain and NOT delivered to

our front door as UPS and Federal Express would have delivered it.

Never again will I order from them.

Products arrived as stated, with correct pricing and was well packaged. However, was not shipped USPS as promised but by a USPS partner so package was held for ransom for an additional 18$ COD charge (in addition to the 12$ USPS COD charge). Asked for a supervisor - was told one would call me back (twice) or one wasn't available (twice). One of their customer support agents stated I should have refused to pay the additional COD charges - despite their fine print stating that refused shipments will not be refunded. No supervisor ever phoned or addressed the overcharge on 4 separate phone calls and days. Two of the four customer service agents were also rude. Emailed twice - and my emails were never answered - though quickly answered before ordering.

I have used this company only once, but am very happy with the results of my initial order. Our pet is allergic to almost everything, so we had to be completely sure of every ingredient on certain products. I am happy to report that the sales representative was very calm and patient with me, and i ended up placing a larger order because of his patience. I will be returning for more orders every few months. I will be getting a new pug for my niece who spends summers with us, so I cant wait to place my next order.

My mother hates using the computer, so when I asked entirelypets to send out their catalog, I got one and another for my mother. I think she orders more now than she ever did. I hear nothing but good things about random her calls to them. the staff seems to be well-trained and helpful with some of the issues we had with our golden(Goldie). They were able to help me figure out with item would be best suited for Goldie's skin condition.

I placed an order and it took several hours for it to go through on the website. By that point I wanted to cancel but could not. I paid for expedited shipping but my order was not even shipped for three days and now, a week later, the shipper is saying the package will not arrive for another 10 days--so it may be more than two and a half weeks.

This company does not answer e-mails for days and hold time on the phone has been more than 15 minutes.

I wish I had known it would take almost three weeks even though I paid for priority shipping. I had had poor customer service in this past from this company so I am not surprised at how awful that has been.

Although their website implies they ship within 48 hours they didn't. They did answer an email, after two days, telling me the PIF-300 - PetSafe Wireless Containment System was back ordered and would ship out "early next week." I called, and after listening to their ads for a few minutes, a service rep came on and made another unfulfilled promise - that the item would be shipped out overnight priority mail, on Wednesday. (I'd actually paid extra for expedited shipping when I originally ordered - what a laugh)

Called again today, Wednesday, just to make sure I'd be getting it tomorrow. More of their ads and finally a rep who informed me it would be another week.

They STILL, as of this writing, have this item on their website like it's available!

I cancelled my order, explaining my reasons. Received no apology at all.

If you get burned at entirelypets know you were warned! There are way better, reputable places to do business.

SELLING NEAR EXPIRED PET MEDS????

I purchased a two pack of "Preventic" Tick Collars for my Belgian Shephard on 1/10/11 and received them promptly.

The VIRBAC "Preventic" collars had an expiration date of March 2011- which is 48 days after I received them. As each collar is for 3 months; the collars would be, according to the manufacturer, ineffective 6 weeks into the first collar.

As a Pharmaceutical Scientist this is a very serious offense to sell "near expired" drugs.

Usually drugs will have 1 to 3 years of shelf life left

Not 48 days.

The Customer Service Rep refused to send me new collars and I informed him to note the "lot/ batch" number of the collars so the could be pulled from the warehouse inventory and not sold as new.

He seemed indifferent and did not offer to send new collars.

I will not use Entirely Pets for the reason that they are selling medicines that have barely 6 weeks of shelf life left on a protect that is designed for a half year of use.