Aquatics Warehouse - www.aquatics-warehouse.co.uk

Ordered an Aquael Neo Heater from here and it developed a fault. Sent it back and was told I would have to order a new one (which I did)and they would then refund on the first faulty one (which they did).

A few months later, the second one then developed the same fault and I sent it back requesting a repair/replacement/refund (this item had a 2 year guarantee on it). They confirmed it was faulty but was told they couldn't repair it or replace it as manufacturer had discontinued the item. I then requested a refund. They refused and gave me a credit note so that I could buy a "like for like" product from their site which they don't have (I don't want to buy anything else) so I phoned to quote the Sale of Goods Act - repair, replace or refund. The Director was adamant she was in the right and I was not entitled to a refund. I disagreed and told her so. Will have to try and get my money back in some other way!! Beware, they could do this to you. Will not use them again.

I was in two minds whether to order from here after reading some reviews, but I ended up buying some LED lights form these guys which were the best prices I could fined and chose the free delivery( with orders over £50).

After placing my order I immediately received a confirmation email and a few days later two updates from DPD. The latter informing me of my 1 hour time slot. Never had a problem with DPD and I've used them for quite a few years.

Needless to say package arrived on time and intact. Although the packaging could have been slightly better there was no damage at all to its contents. Can't comment on customer service as I've had no reason to contact them as yet but I think this is a good firm with some great prices so I won't be hesitant to order from here again.

Bought a uv filter from this company. It went wrong after a few months and they refused to replace or repair it. They might be cheap but buyer beware, you get what you pay for!!

Ordered a product from these guys , it did say out of stock but would be ordered 3/4 days , 10 days later no reply or update , tried to get hold of these people and could not . Only when i contacted pay pay then they updated as a refund but havent put it through , thank god i used paypal ....

avoid these people !!

I placed an order with this firm as all items where in stock , the order was placed in plenty of time free tracked delivery.

Next day came nothing... rang them up reply was one of the items is out of stock so i will have to wait one week for it to come in stock then "All" my items will be delivered

they might be cheap but there delivery is rubbish and stock control needs attention

guess my tank will have to wait one week for supplys, that if it does come in one week..pff

I googled for the Baby Biorb 15ltr Moonlight and this definately was the cheapest...I ordered online 19/10/2012 and item was delivered 21/10/2012, email was sent to me with delivery instructions and tracking with time Baby Biorb would be delivered 1hour time frame given and true to their email it was delivered in the time frame...fishtastic..I definately would recommend this company to freinds and family for future purchases...Purchase invoice was on the box when delivered with contact information if any questions or concerns.

I have no complaints from beginning to end of the transaction and i will be purchasing other items in the future.

Drawback to the Moonlight is i have found it has to be in direct light for LED main light to stay on even during the day.

I rang with my order and Gary answered the phone, he was very helpful and for my needs did not recommend the most expensive liner so this proved to me that this firm is very genuine as well as offering cheap prices.

I ordered a Biorb Aquarium over the weekend and it was delivered on Tuesday and I was texted with the time it was going to be delivered and it was delivered on time. It saved me waiting about all day. I googled the fish tank and Aquatics Warehouse were the cheapest out of the ones listed with free delivery.