Royal Mail Online Shop - www.shop.royalmail.com

I ordered stamps to save my time on line. It did not arrive although they claimed it did. A postman delivered Amazon order and asked me a signiture. They emailed me a copy of that signiture.... After several emails they repeated saying it was delivered showing signiture. I have lost over £16! Do it order from Royal Mail online.

Ordered a dozen or so items online, mainly stamp collections and similar. This took perhaps an hour of my time. Payment went through fine. A few days later Royal Mail emailed to state that they had "lost" my address.

I am 100% certain that Royal Mail information technology personnel could have investigated to retrieve the lost information. This would (and, more importantly, should) have been unbeknownst to me, although raising questions about their order processing systems.

When I pointed out the above they just refunded my card.