Office Reality www.officereality.co.uk

If I had read these reviews before purchasing, I probably wouldn’t have ordered, which would have been a shame.

All items were delivered next working day as advertised, all in good condition.

Very pleased with all the products.

Good prices and good service.

Been waiting 8 weeks since order was placed and still no goods received.

Countless telephone calls to them chasing up the order - responses vary from, "we'll call you back", "goods are awaiting the courier", "our system is down at the moment"

All Lies

Do not order from these people!

I've been chasing an order for breakout seating for 2 months, keep getting told I'll be called back, never happens.

I needed to purchase furniture for my home office and after browsing many different options Office reality had everything i need at a great price! The team were really helpful with my order and the order was delivered quickly. Couldnt recommend enough

They were fantastic from start to finish. I cannot fault the range or quality of the products they offer. The delivery was prompt and the customer support team answered any questions I had prior to placing in a timely and polite manner. Delivery was on time and I got a text to confirm my time slot. I really couldn't ask for more.

Waiting a week for delivery no delivery date been given even though I was assured it would be delivered within 3 to 5 days rang the company passed to an O2 mobile that went to voicemail still no reply I am beginning to wonder.

Quite simply, ordered a shelving unit on October 22nd, item still hasn't arrived, was told the package was lost or the labels fell off (believe that if you will) and that it would be delivered on 26th November. 3 days later, still nothing and the Customer Service Manager telling me I can't have a refund.

That's the way to run a business for sure! :)

Ordered a desk on a 10 day delivery time which was fine for my purposes. The desk failed to arrive so I contacted them after 15 days as it had now become urgent only to be told the machine that makes the tops had broken down. and I have to wait another 3 weeks. I told them this was really not acceptable but was given assurance is would be delivered ASAP. I then contacted them again to find out if it was still on track for delivery to be told it would be here the following week so now another extra week. Guess what its now Friday and it has still not arrived, I rang them and today I have been told they are closed for a staff training day, more likely the boss has closed for the bank holiday and is off spending his customers money which they took the day I ordered. I wish I had read other peoples reviews first. This is the last time I will ever use this company, stay away.

Quite honestly, this is the worst buying experience I have had in my 32 years of office management. I contacted this company on 12 July about supplying over 2k worth of furniture by early August. Desks for 5 people. They wanted 30% up front, which we don't usually do, but the promise of delivery and installation in 7 – 10 days made me ask head office to do this especially. I chose Office Reality exactly for that reason…… the website screams/flashes free delivery and install in 7 – 10 days. Placed the order and waited. After much prompting from me, promises were made of delivery dates, but none were kept. On Sept 1st they tried to deliver part of the order (1 desk) to the wrong address, 200 miles away. They hadn't read the order correctly, or noticed the address beneath my signature on the many emails we exchanged during this time. That desk went God knows where when it was refused at the wrong address, but landed here on September 12th. The other 4 desks, they told me via email nearly 2 months after I'd placed the order, was flat pack! I made a fuss, and they agreed, because of the mistakes made on this order, that they would install…….. BUT they hadn't got it yet...it's coming from somewhere else! And it meant I couldn’t have the desk which was sent to the wrong address, expedited to get to me before the end of the following week……… Meanwhile, I have 5 people here, still without desks, weeks after promised delivery and installation. Eventually, the 4 desk bundle delivery arrived on September 7th...only to find that the installers only had 2 of the 4 desks on board. The paper work was right, but they don’t have the correct amount of desks or the screens. 'Where are the other 2 desks and screens I ordered' I ask the Customer Services manager! ‘Oh, it will be next week now’ he casually tells me. Finally got the last of the order today 14th September! I cannot tell you how frustrating this purchase has been. And to top it all, the 4 desk bundle is not great quality. So so disappointed and fed up of being shouted at here for choosing this supplier. The staff weren't rude to me, but they tried to pass some of the blame for their bad service on me....'we never offer installation on that range' etc.... Well, if your sales team had said that, I'd have paid you the extra for installation! They promise things they can't deliver. Don’t believe their 7 – 10 days promise. You are looking at 2 months + judging by my experience. I had to deal with 2 different furniture suppliers and 2 installation teams (who were excellent, by the way) on this order, due to the mistakes made by Office Reality, and I never expected to have this hassle. It was a nightmare. I can’t tell you how many times they said to me ‘we completely understand your frustration’…… and I see they use this phrase a lot on here in their replies to reviews. Never will order from them again and wouldn’t recommend them at all. Wish I’d read all of the reviews on here and not just the good ones.

Bought a chair which was supposed to be on a 48 hour delivery, after not arriving I had to make several phone calls to be told it would be delivered the next day. The next day it did not arrive and I was told the wrong address was entered. I would then have to wait an additional four days for another chair. I then asked for a refund which has taken over a week for them to process Terrible company