Office Furniture Online www.OfficeFurnitureOnline.co.uk

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These poeple are a waste of Space. Save your money as you will never get it back.

I would give zero or lower if I could, I ordered an office chair for £479 on 29th April for delivery within 2 working days, over a week still not arrived so called to chase and was informed that it had been delivered and basically I was called a liar by customer services, they said they would get a proof of delivery from their carrier to show this, I heard nothing and chased a few days later to find was incorrectly marked as delivered and was still with the haulier and no apology but that it would be going back to them soon to then be redelivered, I asked for a refund as could now not wait any longer but they said they could not process until they had the item back even though i had never received or handled the product and even then be 3-5 days later once they receive the item until refund received, absolutely disgusting service and over 3 weeks now trying to get a refund and be able to purchase another chair elsewhere due to their incompetence, please avoid the hassle and use another company for your purchase.

DO NOT BUY.

I ordered a chair from these guys back in January 2023 with a 3 year warranty and used it as a chair... not a resting post.

The headrest on the chair snapped off whilst I was sitting on it. I raised a warranty case, and Office Furniture Online's response was to suggest that I had been subjecting my chair to extreme circumstances. They would not fulfill my warranty case and had the balls to request me to pay to fix the case that their product had caused.

Terrible customer service. If your furniture breaks, do not expect any help from Office Furniture until you pay more for a product you have already bought!

Awful company, terrible chairs, horrible customer service, who find any excuse to refuse a return or accept an exchange. Chair is pure evil and has caused me major pains and back problems. AVOID LIKE THE PLAGUE

Ordered a chair on on Tuesday with next day delivery, three days on still waiting for the product. Called the customer service and was advised to wait 3 more days before they can re-send the product. The tracking number given doesn't even register on the courier's website, needed the chair urgently, very disappointed.

constantly failing to deliver on their promises - Was promised again on Monday (7th day after the initial order) that the chair would be with me by Tuesday/Wednesday, just had an email saying that now the manufacturer has an issue and it wont be delivered as promised and I can order an alternative chair - When called to ask what options I have as an alternative the chap on the phone advised that the sales team is not picking up the phone...... absolute joke, no one has any sense how to resolve a query in a way that it doesn't stress the hell out of the unfortunate customer who made the mistake of ordering something from your business!!!!!

I bought a chair for my home office from here in March and by July it had become completely useless (back kept reclining further & further). They have so far failed to respond to multiple e-mails and calls about a replacement. Terrible customer service.

AVOID, AVOID, AVOID. Where do I start, I ordered 2 desks and chairs for next day delivery on 10.05.2020, the desks arrived on 14.05.2020, the order was not complete as I was delivered 2 pedestals and 1 desktop and legs. The wooden desk stand was broken, and I had to glue it to be able to mount the first desk! I have contacted customer services (very hard to get, if you press option 2 they will never answer), incompetent staff and agents, only 1 person deals with your order and other agents do not know/want to deal with your query and if they cannot transfer you to the person in charge they will take your number and nobody calls you back. Today 28.05.2020 I have not received the missing order and as usual useless customer services says they will chase supplier and someone will call-back!! Office Furniture Online blames the manufacturer and the manufacturer blames the courier and I have nothing! The chairs arrived on 21.05.2020 that is very fast for next day delivery!!!!!

PS: Office Furniture Online if you see this shame on you! My order is ref 5039930. I will take this to Osmund if no response from you and contact my CC provider.

SHOCKING COMPANY.

Delivery dropped on a pallet (to be expected) HOWEVER, pallet was left ON THE ROAD. My wife attempted to refuse the delivery due to its location, the driver then proceeded to sign his little machine and walk away completely ignoring my wife. AS CONSUMERS WE HAVE RIGHTS TO REFUSE DELIVERIES AND THIS WAS TAKEN AWAY FROM US BY THIS COMPANY.

DO NOT USE FOR YOUR OWN SAFETY AND PROTECTION.

Simple on-line order process, Speedy delivery with 2 nice blokes who unwrapped assembled and took the waste away.

Looks good (not quite a colour match with my existing furniture) but never mind its close enough and the old stuff is best part of 10 years old.