Extak - www.extak.com

Previously WAE+ Ltd and, prior to that WeAreElectricals Ltd both of which had the same practices and both of which liquidated after a year or so of trading owing many people money. Trading standards have apparently done nothing despite constant complaints since 2011. Aside from some support from the credit card companies, consumers seem to be left to their own devices with no protection from scammers like these. Maybe it's time for a change in the law.

Same as many who leave reviews. Ordered item on 30 September with delivery promised for 7th October. Did not arrive. Emailed them and was told that there was a bit of a problem with delivery it would be another 7-10 working days. Did not arrive. Emailed them and told that I could either continue to wait or have a refund. I asked for a refund on 28th September - no reply. They have stopped answering emails. How can they get away with what must be extreme incompetence or if they don't supply goods or a refund.

Same Story...

Order goods.

Took money immediately.

Progressive delays delivery.

Kind offer to cancel my order.

Standard email (verbatim those quoted below) saying very sir we cannot give you your money back as our back will not allow us to make payments.

I have politely suggested until they are in a position to buy stock (presumably why orders are being delayed) they may wish to consider ceasing taking customer's money.

Now to the credit card company and the CAB.

I ordered a Netgear Switch on 07-Oct-13 with a delivery estimate of 11th-16th Oct-13, and Extak charged my credit card on the same day.

The status of my order never changed from "Order Accepted" and despite numerous phone calls, where I was told the order was on time, nothing arrived.

On 16-Oct-13 I cancelled the order and requested a refund as nothing had even been shipped and they could not provide a delivery date.

After a week I had not received a refund so I contacted them again and received the response below. I have now had to file a dispute with my credit card company at their request, which is at best a strange request.

Dear John XXXXXX

We are contacting you in regards to your refund owed to you. Due to complications that have arisen with our previous payment merchant this has affected our ability to process your refund, we must unfortunately notify you that you will need to file a dispute with your bank for the transaction, as we are unable to complete the refund from our side.

In many cases this should be straightforward and quick.

Chargebacks are there to protect the consumer in situations where they are unable to receive their funds back via normal methods.

We realise that this is asking more of you than is normally expected, and we can only apologise for this, and any inconvenience this may cause you.

Should you have any issue regarding this, please let us know and we will see what we can do to try to help further. We regret that we are unable to refund your transaction and hope that your bank can assist you with a swift conclusion.

---

Kind Regards

Customer Service

I ordered. They didn't send. Gave me about 3 stories why they couldn't. I asked for a refund. They didn't give one. I chased it up. They said they processed it. I checked. They still didn't give one. I emailed/called - they send an email saying that they are currently unable to process a refund and to contact the bank.

They also have a history of bankruptcy: http://www.theguardian.com/money/2013/sep/28/bankrupt-electrical-firm-wae-extak

Placed an order and then googled to see why delivery was so slow. Found this site and immediately phoned credit card company to cancel transaction and emailed Extak to be told money would be refunded within 7-10 working days. Waiting to see what happens.

I placed an order with Extak as they had the best price. Their quoted delivery was a few days longer as I believe goods are not shipped from within the UK. From the start, communication was abysmal. No order confirmation, unable to track order status online, virtually impossible to speak to customer services, emails ignored. My phone record shows I have tried to call Extak 19 times - most of the time I got placed in a queue for 20-30 minutes, then transferred to voice-mail which was full & would just cut me off. When I finally did speak to someone & establish my order was on the system, I discovered delivery was much longer than previously stated. I chose to cancel my order using the online form but Extak still took the money from my bank account the following day. I called them again & had to cancel the order again over the phone. I was told refunds took 7-10 working days. I called again a couple of days ago to enquire as to the whereabouts of my refund & was rather confusingly told that a 'system error' had resulted in my order being cancelled & that an automatic refund was issued within 1-3 working days of cancellation. Apparently I should already have received my refund by now - needless to say I haven't. I am hoping I can arrange a charge-back with my bank.

Like their previous company WAE+ these people are complete tricksters. I urge you not to even consider ordering from them, no matter how attractive the price may seem because they will either not have the item in stock despite what the site says or you will never recieve it. You will spend a good deal of time chasing your order and a refund, if you are very lucky you may receive your order or refund after approximately 25 e-mails and legal action and a lengthy time while they have your money sitting pretty in their account.

You have been warned.

I ordered a very obscure £25 cable to update the firmware of an eight year old projector. It was a few pounds cheaper that from a well known mail order giant. Ordered 3/9/13, told to expect delivery 6/9/13. On 4/9/13 there were no orders showing on my account. I emailed them via the website and got a response that there had been a slight delay and I should expect delivery within five working days. On15/9/13 I emailed them again via their website saying I have no goods, where are they? and got a response that they couldn't find any order on my account and could I send them proof of payment. I then called them and got through to a girl who said the item had been despatched, but I hadn't got it, they would cancel this order, re-order the goods (which were now out of stock) and re-despatch, but she could not give a date. She then seemed to imply that the goods had never been despatched. She was unsure of the courier used. Basically she was very confused/misinformed. I cancelled the order and received a full refund on 3/10/13. I asked to speak to the Director, a Mr Roy, but he was unavailable for comment.

Basically I ordered some goods and paid for them, I don't think they had them, and they ended up giving me a refund. If I had read the reviews on this site before I ordered, I would never have touched them.

I am not saying they are dodgy or anything, just save yourself the hassle, spend an extra few quid, and order it from someone with a good reputation.

I ended up ordering from the well known mail order giant for a few extra £ and the product arrived 3 days later.

Totally agree with the complaints on here, wish I'd read this page first. Do not give them your money.

Ordered a TV on the 8th Oct off their website, which said "More than 10 available in stock". The fact is they take your money straight away then try to source the product - there is nothing held in their stock. For this alone they should be reported to trading standards.

Then waited for promised delivery day (which I took off work), and day before get an email saying order is cancelled - no stock. Spent £5 on their premium phone line to see what was going on and was told some cocknbull story, and their website was still saying "More than 10 available in stock" - they said, oh yeah we have to update the website - absolute joke.

Took another £5 phone call and several emails to demand my money back. this took them another 2 weeks before I got it. Emailed every 2nd day to beg them for it. Emailing the company director [email protected] didn't speed things up but did it anyway

All up, do not waste your time and money. They have the nerve to show trust logos on their website and phoney reviews. They should be investigated by TS and shown on BBC Watchdog