Guitar-Galleries - www.guitar-galleries.co.uk

Great service - Great Guitar!

Very Happy with my Taylor 114ce -after delivery I had a personal preference of the action being lowered so simply dealt with, it was never an issue, they arranged for quick collection, did the work and sent the guitar back asap, excellent service, Thank You - Guitar-Galleries

Excellent service from guitar galleries delivered on time in perfect condition.

I recently needed to replace my chorus peddle. and did some research on the web sites,YOURS were the cheapest SO ordered one, It was on my doorstep the following day. Many thanks for your help when I phoned.

THANKYOU

I was in the right place at the right time, figuratively speaking. I got an exceptional deal on a guitar I had lusted after.

Delivery was very quick and guitar well set up - by the chinese factory.

I do agree with a previous review that I did not feel I was a valued customer in the sense that I placed an order and they sent it - no human contact.

It is the first time I have come across Guitar Galleries and this, i beleive is a new website launch so they may have been snowed under.

Based on price alone, I will certainly return!

I am perfectly happy with the speed of delivery(ordered Sunday evening,delivered Wednesday) and the item I ordered.

However I received no confirmation of my order nor any notification to say it had been despatched. In fact there only communication I have received from the store was a request for me to leave a review! So here it is.

I bought an ex demo Blackstar Artisan amp from the guys about 6 months ago. One of the valves has just gone bad and the store couldn't have been more helpful. They arranged for it to be picked up by courier and fixed under warranty. And all done with no fuss or quibbles. Amazing service, and very highly recommended. Thanks!

I have recently purchased a hollow body Ibanez Artstar guitar at this store.

Before buying I called the shop, a friendly person answered and I asked information about the availability (I thought I rather check even if the web site reported the item available to avoid surprises). I was confirmed that the item was available.

I asked some details about the features of the guitar (there are similar models with slight differences, so I wanted to double check on that too). I was confirmed of the features and told that the picture on the website is the actual picture of the guitar. Hence, I asked if the guitar was unboxed; it was although I was told that it was new.

I was not put off by this as the price was really good. So I made the order.

Instantly the guitar went off the website, which means that you really get the real stock from the website. I was pleased by that.

I received confirmation emails, track number, and could actually follow the quick dispatching and delivery of the guitar.

I received the guitar the next day after the order, with the free delivery option - no extra paid. Good.

The box was marked Fender... mmh, not the original package I suppose.

I unpacked and there it was the guitar that I had ordered. No surprises. The exact model and colour.

I had a doubt about the case and in fact it was missing. The guitar was not advertised to come with one, but since the Artstar models come with a case (and in other websites this model comes with it) I assumed it was included. I was a bit disappointed.

The other disappointment is the lack of papers and certificates of authenticity.

I don't think the guitar is not authentic, the serial no. suggests is made in Korea in 2013 though.

So I believe I received a 2013 guitar (we are in 2016) without case and original package and papers.

The original case costs £100 which makes the price less attractive but still competitive.

I believe that more clarity about the conditions of the guitar and what was included and missing would have helped, but in the end I have a beautiful guitar.

I recently bought an item from these guys and have to say that after looking around/cruising the net for a bargain i came across the item i was looking for on ebay and being auctioned by a company called Guitar Galleries.As i was not sure if the item included the original power supply , i sent them an email to confirm ? which they promptly replied to and confirmed that it did,so i put in a bid and to my surprise i won the item at a bargain price !!

I recieved my item in a superfast time and it was exactly as described in the listing ( New but ex Demo )and was in perfect condition.

So a big 'thankyou' for being a genuine seller with excellent customer service !

Very surprised at the price, cheaper than everywhere else, good email communication and delivered in good time.

Received Orange micro terror in super quick time even though it was the week before Christmas. The best price anywhere on the Web.great amp superb service.

Small shops can offer better service than the big guys given the chance.

Regards A.