The Mobs www.themobs.com

The Mobs did not pay-up on the Cashback offer. They're website has mysteriously vanished, and I can not get hold of them by phone. The only way to get my money back is through an online claims court.

I have only just found out what is going on with the mobs as I sent my first 6 month claim form back last month and I have not had anything back so tried to ring and then tried to contact them via website but there is no joy either way,looks like i've lost my £300.

It was a very expensive deal in the end. I am going back to pay as you go now.

The Mobs did not pay out the cash back, and they now seem to have disappeared off the planet.

Never get a mobile phone which is cash back related. I only got my first cash back because I use to ring them after every two weeks but that was about 3 months late. They always use to say about they are having problems with their system, or their manager had gone on holiday.

Cashback was not paid out at all. On the first occasion this was due to a delivery note not being included. On the cashback voucher itself it said to send the voucher and your bill. They had buried the delivery note information in some very small print in the contract. On the second occasion I have been unable to contact them as I should have received £330 cashback and have in fact received £0 and have had a brick of a telephone for a year that I would not have chosen if I knew I would be paying £35 per month for my line rental.

I took out a cashback deal 12mnths ago. My advice to anyone else is DON'T DO IT deal with the contract providers only.

The first claim was sent by recorded delivery, at the allotted time (after 6mths), with all the paperwork. The £165 did not materialize. It is proving impossible to contact them. Three, who the contract is with say that they have removed them from their list of agents because of this problem and also that there is nothing they can do. I will send in the final claim in a few weeks just for a laugh, with a stern letter to see what happens...... I won't be holding my breath.

I took out a contract with The Mobs with the cash back promise, but it looks like I'm snookered now. I am very disappointed with 3, as they won't do anything, even to lower the rental, to help us out. Very bad customer service I say. There are loads of cheaper deals available out there. I certainly will not be renewing my contract when it expires, nor will I ever deal with 3 in the future.

I purchased 2 contracts with the mobs, Aug 2006. Sent all relevant paperwork by recorded delivery. When I telephoned they told me the original deliver note was not sent. I took photocopies of all the paperwork and again sent them another copy. When I telephoned them again, I was told the claim date had gone! I wrote to them 5 times, giving them deadlines, NO REPLY. I also contacted 3, who told me they would investigate, but have never contacted me since. I have now, wasted another £30 taking them to a small claims court, online and still haven't had a reply. In total I have lost £434. My advice to anyone is go to a shop and purchase your phone, don't get one online. The old saying is true, 'if it sounds too good to be true, IT IS!

I would like to know if anyone elso has taken them to court and what was the outcome?

I've been trying to contact them as I'm still waiting for my cashback. Looks like it is lost forever. Never do the cashback thing. Don't spend what you can't afford to lose.

I bought phone package linked to 3 Network at £35/month with promised cash back of £29.01 per month. According to contract the first installment of cash back was after 6 months. The first cash back was due in October 2006. I send my bill and cashback voucher but still awaiting for my cash back. Send several emails. I didn't get an answer and neither have they paid my cash back. I would like these peoples to be accounted for.