The Mobile Outlet www.themobileoutlet.co.uk

I will definitely buy another phone from these guys there briliant value for money.

I phoned orange today about my experience with The Mobile Outlet and on a positive note and they placed me on a much cheaper plan at £20 with new phone great service.

You speak to a person in India who spoke to me rude and would not speak to if you do not have a customer reference. It takes on average 10 minutes for the call to be answered and then they do not help. Rubish company.

At first was quite happy with the company-got first few cashbacks and got emails to say they've received it. it came to the last few cashbacks and they never sent it-i emailed them to ask if they received my cashback letter and even tried phoning but was on a queue of stupid amounts. Eventually got a letter saying the cashback was not going through due to some breach of cashback rules. Was told i could appeal this but its unlikely i will get anything back..even if i stop 1 person going through mobile outlet i will feel some justice. There customer service is rubbish-got people on their call centres who are rather rude and lack basic manners..go for another company seriously.

I had a contract with The Mobile Outlet.co.uk with cashback in three stages. I got the cash back for first two stages which was after 6th and 9th month of contract. But the third stage cashback due since september 2007 has not come and the company has stopped responding since last email in October 2007 saying that there will be 45days delay......well that was an indication that things were to go from bad to worse for this company.

Same problems happened with Chatterbox.com where initially they were good at sending cash back and then they started delaying by few weeks, months and eventually stopped and I understand both these companies are in Administration...which means almost no chance of getting our cashbacks !!!

This industry is full of companies....who overtrade or trade with schemes of zero success chance as their economics will never work !!!!

So many bad points with The Mobile Outlet, cash back never come. Poor customer service,even after 8 months,so many call o87,but no cash back this is my request to another people never buy phone from mobile outlet. so many calls to 087, but still no cash back.

I bought contract in nov 07 from The Mobile Outlet and i've not received any cash back yet and seen as i've recently sent my first cash back claim recently i can see im not getting any cash back. They have never answered my calls and when I e-mail i just get their automated email response. If only i knew what was going to happen i would of never got the phone from them. Is there any way we can claim for something? Please help because i'm extremely frustrated

Have not received any cashback for 2 contracts phones we took out last year. Have phoned, e-mailed etc. On the rare occasion we did get an answer, they said (Oct 07) they would pay within 45 days. Still waiting! Will eventually cost us £840, when it should have been £0. Will not take out another contract like this again!!

This is a company that as affected over 6000 customers!!!!

you will not receive anything.

the company: mobile matters (uk) ltd t/a the mobile outlet is in administration now.

visit the website to contact the administrators: http://www.themobileoutlet.co.uk/contactus.asp

I am on a contract of 1 year with Orange through Mobile Outlet. I strictly followed all Terms and Conditions, but didn't get any cashback yet for the last 9 months.

TheMobileOutlet - I'll not recommend anyone!