Phones 2U Direct www.phones2udirect.co.uk

12 months free line rental for a Samsung phone on T mobile, £35 a month, casback months 6, 9 and 12 sounded great for me and I went for the offer.

Received my phone 10 days late. Though their T&C stated they would get in touch if there is a problem with the delivery, I never received information. I had to call 4 times and should have cancelled my order there and then.

Never received one penny of my cashback of £420 - it takes 4 weeks for phones 2 u direct to deal with a claim. Was refused though I had sent my claim in time and with all documents, sent stacks of complaints but so far havent received a reply.

Little was I to know that the cashback would never materialize even though I sent everything off at the correct times recorded delivery. My contract has now ended and still no contact from Phones 2 U Direct. I am now going to take the matter to small claims court. Not happy at all, I have always gone with cashback offers in the past and always got the money back no problems.

They did not give my cash back, not even once out of 12 months, rubbish service and than rejected all cashback for no reason that I can see and do not answer the phone any more.

I wish I had never purchased this phone and contract from Phones 2U Direct. This is definitely the worst thing I have ever done. I wish I had seen the bad reviews prior to taking out this contract in April last year. I have spoken to Vodafone and expressed my concerns about Phones 2U Direct.

When I was lucky enough to get through to them they denied receiving my claim and when I told them i sent it via special delivery they found another excuse. Networks refuse to take responsibility for these companies. While the networks earn millions we the customers lose out BIG TIME.

How do they still trade. If they are still supplying phones and collecting/being paid commission from t mobile, vodafone etc, surely this makes these companies as guilty as p2ud.Why don,t these companies stop any commission payable to p2ud and pay the end user like me and you.

I have sent in cashback claims 1, 2 and shortly the final one and still nish. All sent in to the letter including recorded delivery.

Can someone advise on the legal route you have to take and whether this is worthwhile or indeed has anyone been successful.

Very difficult to get through to the on the phone when I have tried. I tried to change my contract which was very difficult. Haven't applied for cashback yet.

Unlike others, I did (after lot of hassle) get my first two claims paid, but despite lodging the final claim by recorded delivery with all the documents, and about 100 email reminders to Phones 2U Direct, I am not getting anywhere.

Has anyone taken action in the small claims court. If so, let me know your experience.

I see on www.twenga.co.uk where one of the other reviewer claims that P2ud have gone into receivership. If so, and you have lost money, suggest you write to DTI asking them to investigate. Also check on www.companieshouse.gov.uk for the receivers name and address (this should appear if the company has gone into liquidation or receivership) and write to him/her as well.

I am waiting for a response from Phones 2U Direct. If not I will have to take the matter down the legal route.

Good luck.

Took out expensive phone contract on basis of getting cash back.

Sent off claims according to there terms and conditions heard nothing back phone lines always on answer machine and email never gets answered.