Fones www.fones.com

The staff in shop totally went over board about this fone it didnt have as much as they said and i asked for things and they said it was on the fone and it wasnt so wasnt happy at all about it wouldnt go back there again.

I bought a Samsung phone a couple of months ago from fones.com and when I received it I noticed the charger plug was for the continent, not the UK. Also, the memory card did not fit the phone (wrong model). I have complained via their website (which timed out) and by email and eventually they sent me a new charger, only it was for a different model and did not fit the phone. Hard to believe, I have been complaining ever since, to no avail. Avoid like the plague.

Overall I found the Fones.com website easy to use and it was easy to find the product I was looking for. I chose to buy from this website, which made it the best value contract iphone available on the deal and network I wanted.

The only problem I had was that the Apple iphone was showing as 'in stock' when I ordered it but having placed my order I was sent an email to say the phone was out of stock. Therefore I had to wait a while for my phone. Customer Services were very good in that they phoned me to tell me the phone would be back in stock in 1-2 weeks and offered me the option to cancel or purchase an alternative. I was slightly concerned my PAC code would expire however the phone arrived within a week which was sooner than expected. Overall I was very pleased with the experience, my cashback has tracked and I have had no problems with the phone.