Illuminata Jewels - www.illuminatajewels.com

I purchased 2 items from this store after seeing them on the newsletter they send.me. anyway i was told a shipping number would be provided when the items were dispatched. that was over a month ago and i have no shipping number and no items despite payment taken from my paypal account. i have sent countless emails to which i have had no reply and am not able to login to my account despite having the correct details. tried the forgot password option to reset and even the reset emails are not sent. i now seem to have lost £35 and dont reckon the items will turn up.the cheeky company are still sending me newsletters everyday and claiming orders are sent out asap. dont buy from these people!!!!

I purchased 2 bracelets and a set from this website .

The jewellery arrived and it was presented nicely and looked as nice as the website .

Part of my order was missing however I emailed customer services of whom emailed me back instantly , I have been sent another bracelet and apologies were made .

To me this is great service and the products look amazing too ...

Whatever you do, avoid giving this company your email address. I made this mistake when I purchased an item (vastly over-priced, but that is another issue). Since then, I have been bombarded with emails from them. Every day I block them by marking them as junk, but this company just generate more new email addresses. It's driving me mad, the amount of time I have to waste deleting them.

It says a lot about this company that they have to resort to these kind of tactics to try and sell their product. In fact, they probably haven't realised that it has exactly the opposite effect - I wouldn't touch them with a bargepole.

Purchased a tennis bracelet through a WOWCHER deal For my nieces 21st birthday this took over 3 weeks to arrive. When it did arrive this was damaged No return address no telephone number. Sent over 20 emails and no reply. This must be one of the worst companies I have had the misfortune dealing with. All I can say is lesson learned. If there was a minus star they would have 10.

I puchased a Wowcher for a tennis bracelet supposedly worth £60 as a present from the kids, to my wife ,for mothers day. It was advertised under a Mothers day promotion. I waited until 3 weeks after Mothers day for it to arrive and when it did it was cheap and nasty. I was embarrased to give it to my wife.

I tried to contact customer services but to no avail. I would encourage you not to use this company under any circumstances.

They also charged me £4.95 for postage TWICE for an item that would cost around £1 to post.

Having purchased a wowcher offer, I redeemed my code and paid for delivery on the date. 2 weeks on and the item has not arrived.

I have emailed and emailed and emailed with no response (do not think they look at these).

I have read many other reviews and came across a facebook review on their page of people moaning about their services.

AVOID at all costs.

I have now had to contact wowcher to make a complaint against the merchant for their failure to comply with the transaction and wait for their comments.

I would not recommend anyone buy from this company or partake in any of the offers given their inability to respond to customers.

There is no contact number or any information on how to contact the company except via email which you get no response to.

I purchased two vouchers from woucher.com for cufflinks that Iluminata Should deliver for me. First I could use only one of the vouchers as the second one was invalid and second after I received one of the orders after 3 weeks waiting the cufflinks were the wrong colour, The stones on the

cufflinks are asymmetrically positioned and the surface of the cufflinks is covered in some little bubbles that make them look like something bought from the market.

I tried to contact the customer services several times but no one bothered to contact me back!

I am still waiting for Iluminata's customer services to contact me back but dont really believe this will ever happen. In meantime I've contacted Trading Standards and hoping they will help me get my money back!

I would not recommend purchasing from this store at all!! I ordered a mothers day present from here, i found the item that i wanted to order actually in the mothers day promotion area presuming that by doing this and paying the charge of £4.95 postage for priority royal mail that would be here on time. The item was one of two which i ordered on the same day under different order numbers. Sure enough the following day one item was dispatched, yet the other was still processing!! How do they manage this? Then again the next day it was still processing and the next! Now with one day to go my item has still not been shipped!! When two orders are placed back to back for the same person on the same day how can one be acknowledged and the other not? Then to top it right off thier customer service is probably the poorest i have ever come across! No contact number just a email address which dont seem to like replying to! Disgusting!

Absolutely the worst company I have ever dealt with - to the point where I have had to refer them to citizens advice bureau. Abysmal service and don't bother emailing them as they don't respond to any queries.

Placed an order with this company using Wowcher. Had to wait well over a onto for delivery and eventually relieved the wrong bloody items!! No contact phone number and the customer service don't bother to respond to emails even if you raise 100 tickets. Absolute waste of time and money. No return labels included in packet so can't even return the useless unwanted items. Absolute junk and worst company I have ever dealt with.