Forzieri www.eu.forzieri.com

i placed an order for a Marni bag on the 22/7/2020. It has been 10 weeks and after multiple emails, the customer support claimed that there is a delay from Marni side thus the item is not in stock. After waiting for 10 weeks, I decided to cancel and request a refund. The moment I asked for a refund, they told me the item was shipped and I will be provided with a tracking number soon. After 3 days, I have not received any tracking number and no updates. The item is worth almost AUD 2000 and the customer service was absolutely poor and disappointing. If I could give zero star I would.

Poor platform. Beware when you input your address, the second address line might not be successfully stored in their system, but the worst is that when you contact their CS, no matter via CS form, facebook, reply to confirmation event their helpdesk email, no one replies you, even you quote your order number and mention the issue (e.g. incomplete shipping address list in order detail), onone care and they would just push the parcel and deliver a very bad experience. I don't recommend the site, there are too many other choices, pick something better like Farfetch, net-a-porter etc

Poor platform. Beware when you input your address, the second address line might not be successfully stored in their system, but the worst is that when you contact their CS, no matter via CS form, facebook, reply to confirmation even their helpdesk email, no one replies you, even you quote your order number and mention the issue (e.g. incomplete shipping address list in order detail), on one cares and they would just push the parcel and deliver a very bad experience. I don't recommend the site, there are too many other choices, pick something better like Farfetch, net-a-porter etc

Bought a watch from Forzieri website in September 2014. It arrived but did not keep time. Brought it to a jeweler who said to return it to the company. I contacted Forzieri, followed their instructions and paid 72.00 to ship to Italy. When it arrived they refused to pay the 22.00 customs fee, so it sat in Customs for two months. I had to contact the US Customs dept and ask that they return the package to me. I received it last week. Brought the watch to NYC Jeweler who opened the watch in front of me and showed me the inferior Japanese parts inside the watch. They said it was garbage and it would cost too much to replace the parts to make it work. WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN.

I had a very negative experience with Forzieri, because I wanted to exchange a necklace for a ring. I emailed on a Friday, stating my intention to make the exchange and pay the difference in cost. They did not reply until next week Thursday, when they informed me that the sale price was no longer available, despite the fact that I had attempted to place the order when the sale was still on. They would not honor the sale price. Shoppers used to high levels of customer service while purchasing high end items, may well find this site a disappointment.