
Alexander Jewellers www.alexander-jewellery.co.uk
Customer Service
Quality of service
Quality of website
Alexander Jewellers www.alexander-jewellery.co.uk
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User Reviews
Customer Service
Quality of website
Value For Money
Excellent Service
Ordered a bracelet which arrived on time as expected and beautifully packaged. I received excellent advice upon deciding which bracelet to purchase so overall very happy with the product, personal service and fast delivery. Will definitely recommend to friends and family.
Customer Service
Quality of website
Value For Money
Amazing!
Really pleased with this company. Excellent website and easy to use.
Delivery was also very speedy! Will shop here again.
Customer Service
Quality of website
Value For Money
Fantastic Service!
Recently purchased from Alexander Jewellers and I received great service. Website was easy to navigate and received my items well within the advised timescales. My item was also perfectly packaged. Would def recommend to friends and family.
Customer Service
Quality of website
Value For Money
Problem With Website Pricing Errors
The website has a pricing problem, described as a 'glitch' by the Website and Marketing manager. Which has resulted in the refusal to fully supply a confirmed and paid order. Not very helpful in resolving the problem and refuses to discuss. The rest of the order took ages to arrive. Luckily, The Jewel Hut (online) was able to supply what I wanted the next day.
Customer Service
Quality of website
Value For Money
Professional & Efficient Service
One of the few places that had stock of a discontinued charm I wanted to purchase. Prices are excellent. Website was easy to use. My questions were answered promptly. Staff were attentive and helpful and nothing was to much trouble. My order arrived next day, packaged beautifully. Brilliant!
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Online Purchase
cannot fault the service, had been looking for this particular charm which is now discontinued, thankyou very much
would recommend quick delivery
Customer Service
Quality of website
Value For Money
Helpful, Efficient, Quick
Wanted a Longines Evidenza ladies watch to replace lost one, found it on other sites, and asked Alexander Jewellers if they would price match. They said yes, and would arrange to order direct from Longines and then get it delivered to me. Only took 5 days from payment to when I received it. Packaging was excellent, wrapped in bubble wrap twice. Watch has come in all original packaging with stamped warranty card. Received great service from the Marketing & Web Manager at Alexander Jewellers, she kept me fully informed by email.
Customer Service
Quality of website
Value For Money
Good Service
Website easy to use and the best price I could find. Watch promptly delivered after ordering and well packed with stamped warranty card.
Customer Service
Quality of website
Value For Money
Ordered Item Is Out Of Stock - Birthday Ruined
I have ordered a Hugo Boss watch on a Saturday, only that on Monday morning they let me know, they actually have no stock and they will not have any. Got a refund, but spent the entire weekend really glad, that my husband will be really happy about the watch. Then on Monday had to find something else quickly - thanks for that Alexander Jewellers, it's a priceless experience for my husband's 40th :(( Asked them if they can offer something else then instead, as it's their mistake - no help.
Customer Service
Quality of website
Value For Money
Great Service
Great website and service. I purchased 2 Pandora clips which were a great price which arrived very quickly with all the original Pandora gift wrap. Thank you would highly recommend.
Q&A
I am considering purchasing one of their Rotary Verbier watches code lb08153/16. Can you confirm that this watch is authentic? Could you also please confirm the colour of the strap is it more rose gold than what the image portrays or is it quite dark in colour?
Many thanks for your help in advance.