Coralgraph www.coralgraph.com

I placed an order for a batch of Rhino mugs and I was delighted with the quality of the majority of them. Unfortunately about 7 in the batch had lumps and marks on them which meant I would lose money on them as I'd have to sell them at a lower price from the rest. I contacted the company before Christmas to let them know and asked what they could do about this when just a few of the mugs were defective. They asked for pictures, which I sent but things like lumps on a glossy white mug are very hard to capture in pictures. That was 21st Dec and I didn't get a response.

I emailed them again on 15th Jan to ask for a follow up and the response was that if I wasn't happy with the quality I could send them back for a refund and suggested that I go to a different supplier if their products weren't to my liking!! Other companies who have received pictures have sent replacement mugs without expecting me to go to the trouble of re-packaging and sending them all back as they have obviously valued my business instead of telling me to go elsewhere. I tried again to explain my position and what was expected from each batch - I asked numerous times if it was normal to have a few mugs with defects so I knew for future reference but this was never responded to. I said I wanted to keep purchasing from them but that I just needed to know what was to be expected and I said I was looking for some small recourse that wasn't going to cause me too much inconvenience such as a partial refund on the defective mugs or a credit on my next order. Nope, they will do no such thing. The Customer Relations agent responded to me by COPYING AND PASTING his last email and adding in one sentence to say they do not offer partial refunds without items being returned. They really don't care about their customers. Instead of considering that the customer has ordered something that they want to be able to use with little trouble, they just expect you to go to the inconvenience of sending back large bulky items yourself without any help from them and then be without the items you've ordered. There are companies that offer way better service than this and actually respond to your emails and are helpful and understanding. Whilst you have to pay a bit more, it's worth it for the better customer service. They told me to use Xpres and so I guess from now on they will be getting my business instead of Coralgraph. I hope they go bust.

I posted the above review on Trustpilot and Coralgraph had the gall to post a response saying I had been offered a refund and that they offered to collect the items free of charge - all rubbish. I updated the review to inform readers that they were trying to protect their reputation and they edited their review to try and discredit me by saying I was a difficult customer and have problems with every company I deal with, purely because I've left all of 4 negative reviews. I deal with a hell of a lot more companies than that! My reviews are designed to warn people and these guys are the worst of the worst. They claim to treat all customers fairly, but for whatever reason they have singled me out and treated me badly and that's just how it is. But to take my experience and discredit it really takes the cake. Please avoid this company at all costs.

Very professional all the way around. Our experience with Coralgraph has been singular. We have increased our trade with them consistently and plan to do so moving forward. Their team is very good and their products are excellent. They have been attentive to our needs and have, on several occasions gone above and beyond when we needed it.

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