Shaw Stone Ltd - www.shawstone.co.uk

I’m afraid my dealings with Shaw Stone have been disastrous. Jo Shaw was charming on the phone but the fitters were rude, incompetent and ultimately very dishonest about what happened on site. We have had them back several times and are still left with poor quality granite that isn’t fitted properly. They neglected to advise us that they would have to put a join in our main run of granite, above our dishwasher (a real ‘no no’, I have since learnt) – it’s more of a step between the mismatched pieces of granite they used which have different thicknesses and different finishes. Two fitters have tried to disguise this ‘join’ to no avail and Mr Shaw has refused to do anything more. The tap holes weren’t measured correctly, resulting in a couple of return visits and complete replacement, when they mounted the undermounted sink back to front for the second time. A piece of marble supplied by them had such a horrible flaw in an obvious place that it looked like a tyre mark, after more complaining than I have ever had to do, they eventually replaced this after maybe a dozen phonecalls and a very stiff, very long letter. Another vanity top sloped forwards so much that water poured off onto the carpet whenever the basin was used. Mr Shaw said our builders were to blame. I dared to question the professionalism of his fitter not using a spirit level. The fitter also gouged a hole in our chimney breast and botched it with clear silicon, all because the stone was the wrong size. Another vanity unit was destroyed internally and crudely patched up with blocks of wood and 3