Totally Beds - www.totally-beds.co.uk

Paid for my item 2 weeks ago, told me it was next day delivery, still waiting... Have written loads or emails and complaints and they've returned nothing, have try to call various amount of times and there unavailable, it's disgraceful, never used this website!!!!!

mis-selling with fake delivery promises.

Impossible to contact anybody at the compant, nobody answers the phone or responds to emails.

Had to give them one star as compulsory but none would be more appropriate.

Sent a headboard that did not fit bed, THEY told me they had checked it and it was faulty and I would get a refund. When finally received a refund (after months waiting) did not pay it all back and said it wasn't faulty per the supplier.

Told them to sort it out and give me rest of money.

It has now been 8 months and numerous phone call and emails and all they do is not return calls or answer emails.

Have now resorted to Trading Standards and citizens advice to try and sort out the problem

DO NOT USE THIS COMPANY

We ordered a bed from totally-beds 4 days ago and countless times now we have attempted to contact them regarding our order. Firstly the Customer Services phone number is never answered and is an automated message, secondly the 'Online Chat' never has anyone able to take a query so you have to email which is never responded to, then direct emails also aren't responded to either. Have got to the point now where we feel as though it can be nothing more than a terrible company or they have gone bust

Horrendous service, delivery was 3 weeks late!

They promised compensation and I never received that, after a month the mattress was faulty and they have shown little or no interest in helping me, it has taken 2 months for them to even respond to me, they have ignored my phone calls and I've had to contact trading standards over this issue purely because this company can't be bothered to help! I will never buy from totally beds again and I certainly won't recommend them either! I really hope this company gets dissolved so more people won't experience the diabolical problems I've had! Useless useless company!!

I purchased a bed recently and the service was excellent. I really needed it quickly as had guests coming to stay. This bed was perfect as I can still store things in it. They set it up as well. No issues would use them again.

Totally Beds prices are very competitive.

We initially phoned to clarify a few details on the bed/mattress we were looking at. The salesman was incredibly helpful and provided some excellent advice. We can't include his name so we'll call him A.

We bought a Sterling Ottoman king size bed and Vogue Bronze mattress. The bed was delivered next day, as advertised, was of excellent quality and was straight forward to assemble.

The mattress delivery however took more than a month, far longer than the 'up to 14 days' advertised. This proved to be a problem with the delivery agent, rather than any fault of Totally Beds. Again A was brilliant chasing this for us. When the mattress finally arrived it had some significant stitching faults. A to the rescue! He assessed the faults as unacceptable and organized delivery of a replacement very quickly. The replacement was much better and is very comfortable.

Although we've had hiccups with the mattress, A has been exceptionally helpful throughout. He has been prompt, very courteous and always 'gone the extra mile'. Dealing with A has been a breath of fresh air and it's how customer service should be. Largely thanks to him, we would recommend Totally Beds to anyone.

Easy to use web site. Very competitive price. Customer service excellent....phone calls at each step of the way. Postage amazingly quick. Product excellent and well packaged. A very good experience and would not hesitate to recommend. Thank you

I ordered a memory foam mattress from Totally Beds and I am absolutely delighted with both the product and the customer service we received.

My wife received a courtesy phone call shortly after placing the order informing us when the product would be delivered, and that it would be trackable online. Shortly after I received an email both confirming the phone call that had taken place, plus the tracking code as promised.

The mattress was then delivered as promised, and a final phone call was received checking that we were happy with everything. Then one final email confirming the order was complete.

I can't fault one aspect of the process.

I stumbled across the site having found the product I wanted on a competitor's site and then searching Google for the cheapest price. However, I now won't hesitate to use them again, and can't recommend them highly enough!

after various attempts, i finally got my order in for an ottoman bed. had a few issues with the site so cannot give a higher rating but the service was fine with no problems. the bed turned up the next day and looks great, pretty easy to put together although it initially felt stiff when trying to close the bed the first time, and the instructions for the middle bar could do with being clearer as it showed the piece attached lower down than it actually ended up being.