Furniture Store 247 - www.furniturestore247.co.uk

Customer service was awful. I got unfriendly staff who seemed to know nothing. The item did eventually come but after waiting in on 4 separate days I'll never use them again.

Awful customer service. Item was a month late and damaged. had to call to chase. always advised awiting stock/its on its way/wil call you back none of the above were true. told them i would be going to trading standards and a week later i had the damaged item replaced. 3months of chasing. awful company.

Got 30 chairs and no problems. Great price.

We ordered 3 items of New Oak bedroom furniture in May 2010 and when the delivery period had passed tried to contact the seller but all the phone numbers transferred to an answerphone and our messages(and previous email enquiries) were unanswered. We then read the recent reviews posted here and became more concerned. After 3 worrying days we finally got through on the phone. We asked about our order and voiced our concerns about the poor reviews and were offered refund without any attempt being made to tell us where our order was. (We don't think the order had ever been placed) We accepted the refund and received an email confirming that it had been authorised; three days later it was credited to our account. (We can't fault that) All in all not a good experience, we're not out of pocket but, after 7 weeks, we've to start ordering all over again.

Awful seller. Avoid.

Poor service, poor communication, product didn't match order. A different story every time I phoned. Furniture eventually arrived 4 months later. My worst ever internet experience.

I ordered a chest of drawers and despite the money being debited from my account I heard nothing for 2 months. The website claims all deliveries within 28 days. When I contacted the company they promised me a delivery date within the week blaming shipping problems. I heard nothing for 2 weeks and contacted them again and they blamed their suppliers. A further two weeks later I received an e-mail promising contact to arrange deliver. Another week later I received the delivery date. When the furniture was delivered it was a different style, colour and manufacturer from the one ordered.

After waiting 8 weeks for an answer on a delivery date (for 4-5 week items) but being told it had been delayed (as it was coming from China), I asked for my money back, which I then had to wait nearly two weeks to get, conveniently arriving month end???

I asked for my order to remain live as I wanted the furniture but didn't want to risk my money any longer (after all this is an internet company and I never got order confirmation). Now 11 weeks after my first order I email him to see if there was any news and got a reply saying "I am sorry but still nothing I would look elsewhere". I could have had the same furniture from elsewhere delivered 6 weeks ago!!!.... What a hassle and complete waste of time!!!

I now have to but another order on with another company and wait another 4 weeks.

Excellent Company.

I ordered four leather dinning chairs, excellent quality leather, fast delivery. I have placed a second order and would highly recommend.

Sue

To anyone who is considering buying from this Company, I would recommend that you do so with confidence. I recently bought 4 Cornell chairs and found their service to be faultless.

Mrs. Meredith, Wythall, Birmingham.