You Beauty www.youbeauty.net

I ordered some St Tropez fake tan on 13th July and You Beauty took my payment on 15th July 09 and I have still not received the goods. I have emailed them 4 times asking for my goods or my money back and have had no reply - no one ever answers the customer service line.

I ordered a bottle of Tend Skin Lotion on 13/7/09 from You Beauty and to date have still not received it. I have phoned the "customer service" number more times than I care to count and can never get a reply. I have asked for a full refund or to be told when the goods will be delivered and have had no replies to my e mails. I am now in the process of contacting the local Trading Standards Office regarding this company. I have ordered from them before and had no problems but I will certainly never use them again and warn anyone NOT to use them either unless you want to be the victim of a rip off merchant.

I ordered goods and got my Mastercard bill but I am still awaiting the goods. They will not respond to my e-mails but only send an automatic message saying that I will be responded to shortly. I am in the process of contacting my credit card company for advise.

Have used Beauty Expert in the past and their service is marvellous. The only reason I ordered through You Beauty.net was they were a few pounds cheaper but will pay slightly more the next time as the hassle is not worth a few pounds.

Ordered fake bake tri set from youbeauty.net on 30th June. Still not received the items 2 weeks later. No answer on telephone given - just rings and rings. Sent email, still awaiting reply but not holding out much hope. Unfortunately paid on debit card so can't get refund on my card.

I felt after using www.youbeauty.net I needed to warn others to be very careful of using them. I ordered some fake bake self tan and didnt receive it, after several days of trying to contact the company by telephone - the number on the site rings but never gets answered I sent two emails, the second one receive a reply but only when I told them I would be contacting my credit card company for a refund, all I recieved was a informal email telling me that the goods had been sent and were probably at the Post office, there was no indication of how and when the goods had been despatched or what to do in the event that they werent at the post office, several emails and a few days later another email arrived to say that the goods had been out of stock ( amazingly no reference was made in this email regarding the fact that they had apparently already been posted to me) and that they would despatch when in stock or i could have a refund, I wrote to ask for a refund, didnt get it but got the product, several days later, I have since found out that the product is old stock and because of the packing I have ascertained that it has not been produced by the supplier for over a year, however the product only has a 10 month shelf life.

In a nutshell I wouldnt purchase any further products from this company as i feel they are not to be trusted