
Nutrition Valley - www.nutritionvalley.co.uk
Customer Service
Durability
Ease of Use
Nutrition Valley - www.nutritionvalley.co.uk
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User Reviews
Customer Service
Quality of website
This Website Should Be Shut Down!
Sounds like this is a fraudulent website do not use! Never received my order and very poor customer service
Customer Service
Quality of website
Value For Money
Very, Very Poor Service
Order placed 2/1/16 am told 5-7 working days. 8 working days later no order so emailed them. No response, rang 24 hours later and told they would email me. Email came six hours later to say they were pleased to tell me my order had been approved and would be with by the 19th at the latest. So I emailed them back to ask why etc and got no response. The 19th came and went and still no order, rang on the 20th to ask where it was only to be told it was posted 1st class on the 19th.
I ask why and I am told part of the order was out of stock, I ask why I was not informed and why it has taken so long and all I got was "I dunno"
Be sure I will not be paying £5 for a delivery that takes some 21 days to arrive again.
I just wish I could give a negative star rating.
I'm having the same issue except I am unable to get through through on the phone! I ordered on 6th Jan and haven't received my order and haven't had any repies to my emails. I spent £35 and have no products! Thinking I may go to trading standards if I don't get through to them soon.
Quality of service
Layout of shop
Value For Money
Fraud Ripp Off - Beware
nutritionvalley take your money and never send goods.
They rarely answer emails and never answer telephone calls.
Have ordered goods from them and just keep getting excuses why they can't send it, Stock level errors, well send it first class royal mail on 12 October, rubbish they have no intentions of sending anything.
The company are run from a dirty little terrace property in the north of UK, and use hostgator American servers, strange to say the least when hosgator have UK based servers.
Try ringing their Tel you'll be greeted with an answer machine "sorry all of our operators are busy"
Nutrition Valley
Waiting for your answer and next excuse nutrition valley, wonder what it will be this time.
I agree with this. I've had exactly the same experience. Just repeated emails saying item isn't in stock over several months but it shows as in stock on their website.
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