
Aromatico.co.uk - www.aromatico.co.uk
Aromatico.co.uk - www.aromatico.co.uk
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User Reviews
Best Avoided
I've been buying from Aromatico for a few years. They are a German company who also trade under the '.co.uk' banner. They stock a good range of coffee and, to be fair, when I've placed an order it has turned up. For this reason they obtain the second star.
I judge a company not by what it does when things go well but by how it treats its customers when there's a problem. After all, taking someone's money and then popping something in the post isn't too difficult. Keeping them happy after you've goofed up is. Sadly, Aromatico have proved that they really don't care and this is in contrast to other companies I've reviewed who have gone out of their way to remedy problems.
To be specific, I recently placed an order with Aromatico and a large part of the order was ESE pods. I specifically ordered the ones I had received previously and liked. But when the package arrived the pods were wrong. Incidentally, packaging with aromatico can be a basic affair. ESE pods are often supplied individually and in my orders they have been used to pad other goods - in the same way other companies do with bits of polystyrene. This has never particularly bothered me although you do lose one or two pods which can get crushed.
I contacted Aromatico about the mistake, more than once, but on each occasion I was simply ignored; having Googled them this is not an unfamiliar story. There's a certain arrogance in just ignoring someone that does rile me, but more than that it doesn't make good business sense. I've placed a number of previous orders with them and was likely to place many more. If Aromatico had got in touch, even to make a small gesture such as - oh, I don't know - free delivery on my next order, then I'd have been happy. Now I will find an alternative supplier and warn you, the person reading this, of how you might be treated.
As I paid via Paypal I did consider raising a dispute. But life's too short to spend it squabbling. I have some coffee and it isn't bad so I'll drink it and then delete Aromatico from my favourites list.
So, in summary, if all goes smoothly then you might be OK with Aromatico. But if there's any sort of problem then you're on your own
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