Pen Heaven London www.penheaven.co.uk

I ordered three pens, one for a 21st present to go direct to the recipients address. the input screen told me i had used two addresses, one billing, one delivery, but the billing address was used. i complained, was told i did not input it properly and the screens are correct, why didnt i check it before, no compensation apart from an offer of 5% off my next order which is not worth the print. as if i would ever order anything from them again. their idea of custoner service was totally non existent, they do not have a clue how to retain goodwill and future custom. but for the fact that the other two pens were already posted, i would have cancelled everything and gone elsewhere. i shall go elswhere in future. DO NOT USE THEM< THEY ARE INDIFFERENT AND A WASTE OF SPACE>

Made two purchase from penheaven and last one needed it urgent next day. Although I placed the order 3.30pm following my request they completed the order on the same day and I had my item on the next day. Very helpful and will recommend to friends.

Thank you.

i am so upset with their people & service, i ordered an item before 12noon on wednesday, paid for 1-2 premium delivery. i just received a mail 5days after that Royal mail has lost my parcel and as a gesture of goodwill, they will send me another. what rubbish! i will remember never to purchase any item from pen heaven again!

I ordered a pen as a present for a friend, it was engraved, gift wrapped, packed, shipped and delivered within 24hrs.

Excellent selection on the Website and great service....I will def be using Pen Heaven again

very amateurish business. The girl on reception was indifferent, and the 'bodd' was all talk. DO NOT USE THIS COMPANY!

Just a great site for the perfect pen! Pen Heaven offers a large range of designer pens online.

They provide excellent value in luxury Pen Gifts, Fountain Pens, Ballpoint Pens and Calligraphy Sets from Parker. They also offer engraved pens and personalised pens.