Don Belvedere Florist www.donbelvedereflowersandgifts.com

Ordered Roses for Valentines day a week in advanced. Called when ordering to make sure that Delivery during the day wouldn't be a problem as the recipient was working downtown and would be there during working hours only.

Problems started on Valentines day as I called to make sure the flowers were being delivered. They promised they were, but couldn't give me a time.

No flowers were delivered at all. Called next day to be told they had entrusted 20 orders to a "New" delivery service and none were delivered.

Asked for refund, and was told no problem. This was on Feb 15th. Waited till Friday the 17th.. Still no refund... Called and was told the person doing it couldn't as they were caring for their Father who had cancer.

Again called on Feb 27th to be told that finally on Thursday the 23rd they had credited me with a refund.

As of the 27th though no credit so we will see.

Having said all of this, they were first off able to take my order and charge me 1 day after I placed the order. But couldn't refund my money after they failed to deliver what they had promised and ruined my Girlfriends Valentines day. But they couldn't give me my money back, because only 1 person in their company could enter refunds.

Well played Don Belvedere! You have lost a customer!

I often send flowers to a close relative. Don Belvedere Florist customer service is excellent, they are always willing to answer my questions that might make you upset when I heard it, but Don Belvedere Florist does not, they are friendly. It is the key to their success. flowers is very diverse and beautiful. loss if not buy flowers here

nice

Don Belvedere Florist's customer service is excellent, I often send flowers Locally & sometime to europe. They are always avalible to answer my questions. Once I was not 100% satified with what they had sent, the quickly sent out another bouquet for me. The always make it right with there clients. In todays world customer service is everything & these guy's have it!

The Don Belvedere Florist website is a nice looking and easy-to-surf website that just needs a little bit more work with some design elements. The flower displays look quite attractive, and I'm sure lots of shoppers will like the faster loading time. The website appears in English (probably due to my browsers preferences), but also has a French translation option in the top right corner. A pleasant experience!