Soundware - www.soundware.co.uk

After being let down by a different (cheaper) on-line supplier who said they had stock and could deliver within a few days (they didnt!) I emailed SoundWare requesting confirmation of stock and delivery and was told they had multiple stock and could deliver next day if ordered by 1500 hours. All email communications were responded to quickly in a polite and efficient manner. Price was very competitive too!

I ordered at 1430 hours and the package arrived at 0930 the following day! WOW!!! This is what service is all about!!!

I will definitely make sure I check out SoundWare when shopping for similar in future and would recommend just on this one-off experience

Cheers SoundWare

I explicitly contacted SoundWare and explained to them that I need to order urgently and can they check and confirm that they will be able to ship the order within a reasonable 3-5 working days. I explained that one other reseller kept me waiting before refunding my money due to lack of stock (the item in question is an M-Audio 1010LT sound card).

I explained to them I do not wish to go through the same with SoundWare and if they are not able to supply the item to let me know.

They replied that yes, they can confirm the item will be shipped within 3-5 work days. 5 days later, I contacted them to confirm the item was shipped only to be told that no, it is out of stock and there is no ETA and I am welcome to wait. Thank you SoundWare!

Ordered over the net, but problems with stock and easter closing meant delivery before next gig was not possible. One phone call later and problem solved, tho' it meant Soundware had to cover cost of more expensive product and next day delivery, I got my leads in time for the gig. Wor Soundware.

Great products, knowledgeable staff and low prices. An amazing combo for any music lover who wants to start from scratch or add to their studio.

Amazing customer service provided. All staff are friendly and helpful and will answer any question thrown at them, no matter how silly you sound!! Goods are either readily available or they will order them in and contact you when they are ready. Great to deal with when equipment breaks down, if one of their highly knowledgable staff can't help you troubleshoot the problem, it is sent off for repair and given back within a specified time limit and, again, they contact you when it is back in store. Their online store is very user friendly and it is easy to see what they have in stock and their range of equipment. If you aren't satisfied looking online, you can always call into the store and use the equipment, as it is all set up ready for you to have a 'play'. Wouldn't deal with any other musical store after being introduced to these. Thanks a lot Soundware, you're an ongoing help!

Soundware has fantastic customer service, with knowledgeable and friendly staff. I've never had to wait more than 2 minutes before i'm approached. Also, there's never been a problem if i wanted to return an item for whatever reason. Really welcoming store for any level of interest. It's great to be able to walk into it and be left alone top try out equipment too for as long as i like. The website good to with reviews and video links.

Great products and informed staff, I've bought loads of stuff and received great support on it all...