KAM Performance - www.kam.co.uk

I recently purchased a new Keyboard stand, under the KAM brand.

On opening the item I noticed immediately that there was a scratch in the black paintwork - I was disheartened. But I contacted KAM / Lamba (electronically), providing photographic evidence and hoped they would be able to resolve.

But oh no. Instead of being understanding and helpful, the KAM / Lamba representative (or 'bloke' as I will now refer to him) insisted on telling me I was wrong and that the item was new.

After several exchanges the 'bloke' stated I could have £10 refund of send the item back, at my expense! (it's a large heavy item).

After trying to reason with him (and failing) I reluctantly accepted the tiny refund, but did it end there? No..

Two days later I received a refund..of five pounds. And some totally poor excuse that he'd 'tried a separate £5 refund but wasn't sure if it had gone through'.

I have many years of retail experience; anyone that knows me knows that I give exemplary customer service and I could 'smell' a re-boxed item from a mile away. If this item was new, I was born literally yesterday.

There were fingerprints over the stand as I removed it from the packaging, the plastic bag was wrinkled and dry, there were no cardboard, polystyrene inserts or any tape to hold the metal sub-components from banging together. And of course, that 'new' smell was totally gone.

It doesn't end there. On closer inspection, the scratch disappeared under the KAM sticker - wouldn't the scratch continue? So I peeled the sticker back, and to my horror I realised this stand is actually an 'Adam Hall' stand - KAM / Lamba had covered up the original logo in an attempt to cover the damage!! This truly beggars belief.

Some two weeks later I am still waiting for my refund. And the bloke still acts totally dumb, as though he is giving good service and helping me.

This bloke is an awkward uncaring. Sorry but the truth hurts.