The Big TV Shop www.thebigtvshop.co.uk

I ordered a Humax 9300 from these people as the site said it was in stock (urgently required for my parents ). Since then they have,on two occasions lied about the delivery date and it now transpires that it 'probably' wasn't in stock at the time! (but they're not sure) I have still not recieved the product. AVOID THIS COMPANY AT ALL COSTS!

Didn't acknowledge order

Delivered late to estimate

Delivered late after phone call

Customer Service not always available

Fantastic service, ordered on Monday afternoon and item arrived next afternoon as stated on their web site - no complaints really pleased with the service and excellent price - thank you

We ordered a TV from The BIG TV Shop online. The payment was processed from RBS and we waited for confirmation of order. It had not been indicated how long delivery would be so I contacted them using the form on their website to ask. They did not respond to my email so I tried again. Still no response. This was a worrying time during which my Husband was worried we has been scammed by a phishing site. Fortunately this turned out not to be the case. A week after placing my order and this company taking my money I received an email from RBS Worldpay saying we had been given a full refund. I was confused as there had been no contact from The BIG TV Shop to indicate that there was a problem with the order let alone that they would be cancelling it. If there's a problem with my order I expect to be told and fairly quickly. I emailed a link given in the email from RBS which was an email for if you had any queries about the refund. I also used the contact form on The BIG TV Shop's website again. You guessed it - no reply to either. My Husband has also tried to contact the company by phone and left a message but again nobody has contacted us. I would advise people to avoid this company. I'm not sure what's going on here. They kept our money for days before issuing a refund and at no point advised us that there was a problem. They wasted our time and we missed out on a good offer on another TV whilst they had our money. Their customer service is non-existant and they have still not had the courtesy to get in touch weeks later.

We ordered a TV from The BIG TV Shop online. The payment was processed from RBS and we waited for confirmation of order. It had not been indicated how long delivery would be so I contacted them using the form on their website to ask. They did not respond to my email so I tried again. Still no response. This was a worrying time during which my Husband was worried we has been scammed by a phishing site. Fortunately this turned out not to be the case.

A week after placing my order and this company taking my money I received an email from RBS Worldpay saying we had been given a full refund. I was confused as there had been no contact from The BIG TV Shop to indicate that there was a problem with the order let alone that they would be cancelling it. If there's a problem with my order I expect to be told and fairly quickly. I emailed a link given in the email from RBS which was an email for if you had any queries about the refund. I also used the contact form on The BIG TV Shop's website again. You guessed it - no reply to either. My Husband has also tried to contact the company by phone and left a message but again nobody has contacted us.

I would advise people to avoid this company. I'm not sure what's going on here. They kept our money for days before issuing a refund and at no point advised us that there was a problem. They wasted our time and we missed out on a good offer on another TV whilst they had our money. Their customer service is non-existant and they have still not had the courtesy to get in touch weeks later.

Really helpful & knowledgeable tech guy who answered my email query promptly, hopefully the product will now live up to the expectations.

Many thanks Big TV!!

The Big TV Shop offered a Super Service, product was great value and much cheaper than other websites. Delivery arrived within 1 day... would definately use again. A*****

:)