Duck www.duck.co.uk

I will not be dealing with Duck.co.uk via the web again due to the inaccurate description of the item bought. Probably a one off but still disappointing.

Useless delivery. Ordered an in-stock microwave on the 31st August with the standard 3-5day delivery. As of 15th September still has not been delivered.

First excuse on the 10th was that it was returned to the depot because the courier said it was too heavy to deliver (????). Was told to wait a few more days as it will probably be put on a van instead... probably? They couldn't tell me for sure and why wasn't it on a van in the first place? 12th, same excuse given: wait a couple more days. Still nothing. 13th was told the same, I argued I want a delivery date or refund. Their response was they only have vans in our area on Tuesdays, so can only delivery on the 18th. Why wasn't I told that before? I said no, I want it before the weekend or a refund. They said they couldn't give me a refund as it was on their system already to be delivered. Then why wasn't it delivered ages ago?! Supposedly I need to refuse delivery to allow a refund, if you really believe that... I don't.

Frankly I don't believe anything they said. I was getting fobbed off with excuses of it was too heavy and they only deliver on Tuesdays. They have messed up my order and no-one at Duck is willing to take charge and sort it out ASAP. The customer's satisfaction is certianly not one of their top priorities. It is a total shambles, they should be ashamed of their delivery service... it's just useless.

Would use duck.co.uk again as their service was first class and their follow up to see if I was satisfied was quick and efficient.

Wow! If you want to buy something, get it from Duck if it's there. I've used many online and real-world retailers for all sorts of things, but the service I have received from Duck on my first ever use has been outstanding!

I went on there because I was desperate for a Dyson DC20 Stowaway Animal. Previously all other online and real-world stores were selling the vacuum for the Dyson RRP - £299.99 - apart from Dyson itself, which was giving me the price of £249.99 including P&P because I had a £50 money-off voucher for Root Cyclone cleaners if I ordered from their helpline. Believe it or not, as you wish, but I wasn't able to afford either quote. I then turned to eBay, but bids were ending at about £230 PLUS P&P...and the 'Buy It Now!' items were being sold at about £250 plus postage and packaging. I wasn't at all happy about this, and I really didn't want to have to stay saving for even longer. But then I was directed, as I said above, to the Dyson website, where www.duck.co.uk was listed as one of just a small few verified Dyson suppliers. And there it was; the Dyson DC20 Animal for just £225; that would be enough itself to make me recommend the site.

But there's more...

Postage was going to be inevitably high in cost for this item: (well, apart from on Duck.co.uk) - £3.95. And that was for 3 - 4 working days delivery. I knew that was too good to be true - it turned out to be 3 - 5 working days INCLUDING Saturdays. I ordered on a Monday and got my product on the following Saturday of the same week, which is amazing! Although it arrived a day later than the quoted 3 - 4 "working [and also Saturday]" days, that was despite there apparently being a small complication about the manifest.

But there's more...

All of that time Duck didn't mind me forever pestering their online staff about how excited I was about the item, and keep on asking them about the delivery date. I know all of the staff names I spoke to!

But there's more...

I'm so convinced Duck is the best, that now I don't think I'll go anywhere else...although I think it'll be a good 20 years until I need a new Dyson.

But, please, try out Duck for yourself, and I'm sure you'll be stunned enough to ALMOST feel the same as me. :)