Telephones Online www.telephonesonline.co.uk

Bought a phone but did not operate as expected. Arranged a return. When through

procedure and printed off returns label. Phone came back 'No longer at this address'

Rang telephone number as given in PayPal, number not recognised. Emailed them, still

waiting for a reply. Tried website, 'Website down for maintaince'. 2 weeks now

no contact, have raise a PayPal dispute, awaiting result.

Great phone, iPhone XS, sold as refurb but was in new condition, even down to the shrink-wrap packaging. I’d read that companies don’t always provide the charger with refurbs, but this one had the charger, basic iinstruction leaflet and earphones just like a new one. The phone came in a flawless iPhone box. I managed to save £300, so I’m extremely pleased. The delivery was quick and the communication was very good so I could arrange to be at home exactly when the parcel was delivered. I would definitely recommend TelephonesOnline..

bought an iPhone 7 Plus sim free from this lot via amazon.I then bought a sim card from Vodafone, they said the phone was fautly and to send it back. So I did, telephones online said there's nothing wrong with and wouldn't refund me, and only offered to send the phone back to me, which they clearly repaired and fobbed me off, as I couldn't wait 3 weeks for them to say what they would do, so got myself a new one direct from Apple, so £780 down! Sales of goods act... not fit for purpose... Ask Trading Standards... go and report and complain on Amazon social media pages and on Telephones Online social media....

I am SO impressed by this company's service and customer support. I wish that all on-line traders could be close to as good.

Briefly - I lost my iPhone 7 and certain that it was probably gone for good I searched on line for the best deal I could get on a replacement and found this company. They had a 'pristine' iPhone7 the same spec as the one I lost at about £200 off the price of a new, sealed phone. (see their website for description of 'pristine' it's 'as new, generally) I checked all the Terms and Conditions and in particular the 14 day returns policy. I used their online chat function to verify that if I wasn't happy that 'pristine' wasn't up to my expectation I could return it and they assured me. So I ordered.

It arrived the next day - about half an hour after I had my old phone returned to me... So I didn't open the package. I tried friends and family to see if anyone else wanted to buy it for the same price, but no takers. So I contacted Telephones Online to request a return. Absolutely no quibble, debate, whatever - straightforward, quick response (apologised for the delay in emailing me back... 45 minutes later! I wish others were so 'delayed'!) - and I sent it off, still in the shipping bag that it arrived in, and within a working day the sale was cancelled, refund made, a confirmation personal email from Phil in customer service to let me know in addition to the automated notification.

I buy a lot on line and have frankly never seen such great service, especially as I had 'messed them around' ordering a phone in a panic then cancelled the order a couple of days later.

I have recommended the company to several others and will certainly return to them in the future when I need telephony products. And I particularly commend the person I dealt with for the way in which he dealt with everything. Really a refreshing experience from start to finish. Well done Telephones Online and to the person I dealt with !!!

I bought a baby monitor from this site, not realising they are refurbished products. The site is not clear except for small font in one place. The first monitor I bought had several issues so I contacted the company and they quickly issued a replacement, however the replacement had more issues than the first - at which point the company decided to not resolve and just offered a refund and return of product.

The initial customer service was very good and fast however I am disappointed that they aren't able to send a fully working replacement.

I ordered a BT Trio Phone Set, It arrived very quickly, but I did NOT realise I was ordering a Second Hand or Refurbished Phone I thought it would be a New One, Perhaps might fault.

I emailed the company,I Returned the Phone, and I must say I received a

Refund back directly into my account the NEXT DAY.

After struggling to find one elsewhere online I ordered an iPhone Otterbox case for the iPhone 4. The case that arrived was a terribly made fake and felt so cheap and flimsy. Having owned and handled several real Otterbox products it was glaringly obvious this was a cheap copy. I felt so annoyed that they had tried to pass off a fake product, going so far as to box it in real Otterbox packaging (clearly reused and sellotaped at the corners). I contacted customer services straight away, was told they would refund me immediately. Here we are 1 month later and I'm still waiting for a refund. I trusted the 5 star reviews I saw online- probably written by the company. Save yourself hassle- steer well clear!

Delivery was fine of the item and the price was good, however the products didn't work as described. The company only give a month for a refund for faulty products, but will fix or replace up to 12 months.

The worst part of this company is their customer service manager  He has been VERY cocky and rude in his discussions with me. I'd rather pay more and shop elsewhere. Stay clear.

I have to admit to having been rather astounded at the range of home cordless phones so I phoned them up ( free! ) and talked through to get a good idea of what top go for. Ended up on a Gigaset twin telephones which were dispatched ( free ) and I received them 36 hours later. They were, and are, perfect.

All in all - just what I hope for when shopping online - quick, painless and cheap.

Our BT Converse phone had, according to the BT Engineer, an inherant fault which had been there for some time. The phone was 6 weeks out of warranty and telephonesonline did not wan to know and were most unhelpful.