Fiore Direct - www.fioredirect.co.uk

Fioredirect's website showed two images - a brown and a black version. However, the colour choices given were "Black - Black nappa" and "Black - Veg tan", so I emailed Fioredirect and asked specifically asked about the colour before placing an order.

I got a reply saying that the colour I wanted was "Tan - veg tan", so I assumed that there was a typo on the website and that "Black - Black nappa" must be the black one and ordered the "Black - veg tan" which must be the brown one.

The bag arrived and it was of course black.

I contacted Fioredirect again and asked if they could send the correct colour and also refund me the p&p for the black bag since I specifically contacted them beforehand.

I was then told that the colour shown on the website isn't actually available and they wouldn't be refunding me p&p since it was my fault for placing the wrong order. Yes, I did place the wrong order - after seeking Fioredirect's advice!!!

There are a lot better websites (and customer service) for bags than Fioredirect, and I'll be using them instead.

Good offers on website and an easy ordering process. Received emails confirming order and shipping. Received items on time