Plastic Sheets - www.plasticsheets.com

Absolutely terrible company!

I placed a made to measure order online, they eventually sent entirely the wrong size.

I left numerous telephone messages and emails.

Eventually I got to speak with someone who acknowledged their mistake and promised a refund.

Three weeks later and after many more emails and messages and phone calls, I still have no refund.

I wish I had read the reviews ......... apparently I am not alone in this experience.

Would not touch this company. They refused to cancel order even after only having placed it 3 hours before (in the evening). Did not bother to respond to 3 emails and then charge me £4 for a 5 min call to the so called Customer Service Centre, possibly should be renamed to Customer DISSERVICE Centre would be more appropriate

This is a terrible company in all aspects: delivery, communication...everything.

Ordered a couple acrylic panels a mount a go and still not received, customer service not answering and been sending few emails and no reply to this.

Is the worst possible service,

When I call customer service nobody answer and when I can speak with a manager they are never able to tell me when I will receive my delivery. for 2 weeks they played with me and tell me that the delivery is dispatched. I asked to be refunded but they tell me"UNFORTUNATELY WE CANNOT REFUND YOU BECAUSE THE SHIPPING IS APPROXIMATELY 3-5 DAYS BUT IN THE TERMS OF DELIVERY IT COULD TAKE 30 DAYS" I never saw this when I ordered or it was VERY HIDDEN. I paid almost 16 pounds for delivery and handling !!!!!!!!!! So I am supposed to be delivered on 17/05/2023!!! I HOPE SO !!!!!! NEVER ORDER WITH THIS COMPANY OR YOU WILL WAIT FOR AGES AND CAN'T GET A REFUND !!!!!

I ordered a plastic sheet for my balcony roof on 27/04/2023 and today it's 15/05/2023.

When I call customer service nobody answer and when I can speak with a manager they are never able to tell me when I will receive my delivery. for 2 weeks they played with me and tell me that the delivery is dispatched.

I asked to be refunded but they tell me"UNFORTUNATELY WE CANNOT REFUND YOU BECAUSE THE SHIPPING IS APPROXIMATELY 3-5 DAYS BUT IN THE TERMS OF DELIVERY IT COULD TAKE 30 DAYS" I never saw this when I ordered or it was VERY HIDDEN. I paid almost 16 pounds for delivery and handling !!!!!!!!!! So I am supposed to be delivered on 17/05/2023!!! I HOPE SO !!!!!!

NEVER ORDER WITH THIS COMPANY OR YOU WILL WAIT FOR AGES AND CAN'T GET A REFUND !!!!!

I ordered 3 different sized sheets of plastic, they arrived around a week after being ordered as stated. Unfortunately 2 pieces that were packaged together arrived damaged, I phoned and emailed to report this and received an email the same day saying the order had gone back into production and I would be updated when they were due for delivery again. They arrived in perfect condition 1 week later. I can't fault the service I received the lady who took my call was helpful and did exactly what she said she would. Thank you.

I am really surprised at the other reviews. I ordered two asymmetric quite small sheets of Perspex last week. They came yesterday despite our experiencing postal delays at the moment. I am absolutely thrilled with them they were exactly what I wanted. I wanted them as templates and they will save me a lot of time and effort. The cost was so reasonable I really thought the company would tell me it wasn’t worth their while cutting them for me , but, no, they came precisely to specification and in a very timely manner. I could not be more pleased.

Ordered a sheet of plastic for my disabled sons hydro pool and did not turn up after his dad took the weekend off of work to put it on. Phoned to chase item to be told item out of stock but they failed to notify me. She then said she would refund me the thirty five pounds delivery charge and didnt and allowed me to choose another option which I did and was told would be out for delivery in three working days. Did it show.....NO. Chased again. Was supposed to arrive tonight and didn't. This company know what this Paris sheet is for. A disabled child. I am going to press, national. Utter pieces of dirt.

Avoid avoid avoid! save yourself the bother and find one of the many other companies that offer the same service. Terrible service. I made a simple accident when ordering, I contacted them within 10mins. They took 48hours to read my message and then refused to change the order and will not refund. They just send you pre written responses.

Failed to supply. Will not refund