Charliesdirect - www.charliesdirect.co.uk

Order cancelled, no reason given. Took money, then refund (hope as still waiting to see it in my account) but obviously mismatch in timing of payments and meant we could no longer get the item in time without effort to drive somewhere on our own behalf at the last minute. Unpleasant to deal with and very aggressive/defensive. I will certainly avoid in the future. Advice, if you want to gauge what you are dealing with, look on Amazon and see the distain and sarcasm they use to respond to negative reviews.

I ordered a fully assembled bookcase. When placing the order , I was under no impression I would physically have to man handle and carry the large piece of furniture with the driver from the lorry. This is un acceptable . There should be 2 men if doing these sort of deliveries. After speaking to the driver he says he often gets elderly people and he has no choice but to leave the items outside on the pathway. I am very disappointed in this level of service from this company.

The only positive I can say , is that I could not find this product cheaper elsewhere.

Ordered a product that was listed on google, stating that a free cover was included, the cover was also referred to in the description on their website as well, they have now changed the decription to say that the cover is not included, but I could have got the barbeque and cover elsewhere for cheaper.

I contacted them about this they blamed the description on Google, and did not offer anything to make up for it (A reduction on the cost of a cover would have been fine). They have lost me as a customer anyway, their reply amounted to "tough, it's not our problem"

"As I have advised previously unfortunately as we weren't offering the Barbecue with a free cover were unable to provide you with a free cover, or compensate you for this as our listing is not advertised with a free cover."

Ordered a birdbox with camera. Was a little worried as it was the cheapest by a long way that i had found. It was dispatch the next day after i ordered it and arivved in perfect condition. Great price and great product.