Systo www.systo.co.uk

Best Service and fast delivery. Thanks. Buy again

I placed an order with this site on the 13th December and selected their 3/5 day delivery service (which i paid £7.20 for.)

As the order did not arrive - I telephoned on 3 occassions and was told each time that my delivery would definitiely arrive before Christmas.

Got to Xmas eve and surprise surprise, the order still hadn't been delivered so I called again and got cut off. So I then tried using their livechat service which finally got a response after 10 minutes....

Waqas AzeemHello claire. How may I help you?

claire can i please check on the whereabouts of my order?

The unique reference for this transaction is :100011384-2012-12-13-15-01-39

placed on the 13th Dec with your 3/5 day shipping service

helllllo?????

Waqas AzeemHi clair

claire HI

Waqas AzeemMay I have your order number please?

claire I've already entered it?

:100011384-2012-12-13-15-01-39

Waqas AzeemThanks

One moment please

Waqas AzeemDear customer we will deliver your goods after x-mas

claire You are kidding me!!!

Can someone call me now please or i will be telephoning trading standards

Waqas AzeemPlease give me your number to call on

To give them credit - someone did call me but gave me excuse after excuse as to why my order hadn't arrived but more importantly, why noone had contacted me or been able to tell me earlier.

Viruses had hit their systems, suppliers shipments had been delayed, it was a nightmare for them to contact customers as they don't have enough staff???!!! servers were down - they tried everything! Annoyingly they only managed an apology when prompted!!!

Ultimately - more than 10 days after my order was placed - i still don't have the goods leaving me without xmas pressies on xmas eve, noone bothered to contact me and all they offered was to refund my £7 delivery charge (which would have been the minimum I expected bearing in mind they hadn't fufilled their delivery promise.)

Now waiting for my refund so lets see whether I ever get that!

AVOID AT ALL COSTS - AWFUL SHOPPING EXPERIENCE!!!