aememory - www.aememory.co.uk

I ordered and paid for a laptop memory module in March. Aememory sent the wrong one. I informed them by email of their error and they replied saying they could not currently supply the memory I ordered, but if I returned the one they supplied (at my expense), they would make a full refund. This I did, but despite my covering letter requesting the refund in accordance with their emails, and subsequent emails to their ‘sales’ department and the department responsible for returns and refunds, giving a deadline for the refund (which passed at the end of April) I have received no further response and no refund. Unless they have a sudden change of heart, I shall be passing the details on to their local Trading Standards Office and to my bank who should be able to get the money back via the VISA disputes process. I would urge anyone else in the same boat to do the same. I will certainly never be doing business with aememory in the future. I have awarded one star overall, although this is over generous for a company that takes your money, doesn’t supply the goods and then keeps your money.

Since I ordered and PAID the cash - I have not been able to get them to respond to my email queries as to ''WHERE ARE MY GOODS'' and nor do they answer their phone.

My goods have not turned up - forget this company if you want peace of mind!

Why would I be wasting my time doing this if they were good at their job?

About 3 weeks ago I ordered 2 memory modules for a Dell PC. My order was processed and I expected to receive the modules within a few days. 5 days after the order was placed I enquired (using online chat) about my order. I was told that the memory was out of stock (it did not state that at the timke of order), but was due in today and should be shipped out soon. A week after that enquiry I had not received the order, so I enquired again. I was told that the memory had come in and was going to be sent the next day. Sure enough, within a couple of days a parcel arrived. I installed the memory, and to my suprise I had received 2 x 512mb modules instead of 2 x 256mb. Great ! Or not great. I had ordered DDR2 400Mhz modules (the machine has a 800Mhz FSB), but the modules are rated at 266Mhz. I`ve sent two emails about this and had no reply.

Ordered server memory to be delivered to a clients location in the UK. I blinked and it was already waiting there. A compatibility guarantee along with a lifetime warranty, I'll definitely be coming back.

Extremely helpful email correspondance from the sales guys

Excellent quality and speedy delivery. Everything that is required of an on-line supplier

I made an error with my first order which was refunded on return of goods. I then chose the correct RAM for my old IBM ThinkPad laptop using their website Memory Selector method (which I should have used in the first place .... ). Their service and assistance by phone and email was efficient and friendly.

-oh, and the memory tested flawlessly.

I had to get advice before my purchase and they were very quick to reply to my email and were very helpfull. I felt confident in my purchase and would recommend them to anyone who isn't sure what they need.

Decided to upgrade a very old laptop (out of interest) and was amazed at the instant availability of memory at aememory and absolutely gobsmacked at the reasonable prices. Delivery was very swift. Only unusual factor was duplication of order and delivery, had to spend time checking with aememory and returning surplus item (pity these old laptops will only take so much memory).

Exemplary communications surrounding my query/order, It's by far the best customer service I have received for some time from any firm - very very refreshing. The customer service centre actually responded quickly to emails in English - Perfect customer care.