TouchscreenGloves - www.touchscreengloves.co.uk

Having previously emailed Touchscreen Gloves and had no reply I was a little concerned about ordering from them at all. However, I reflected that perhaps my question was a bit odd, so eventually I did make an order (for a pair of medum, grey, Classic style Touchabilty gloves). The reason for only 3 stars is partially this: I ordered from Touchscreen Gloves and received a confirmatory email from Touchability. That set bells ringing! The emails did not have the same product code; and this was most disconcerting. Although throughout there were the expected emails, telling me what was going on, and I did get a timely answer when I questioned them for clarity about my order, the process gave rise to much stress. Who exactly was I dealing with?

Another concern was the 1 week according to the website for a no-reason return when (as far as I can tell) the current legal minimum is 2 weeks. (I decided I would argue about it later should the need arise.) It was also worrying that in none of the emails and paperwork I received from Touchscreen/Touchability was there a postal address. Again, the law (as I have read it) states that this must be included at some point. (In this matter, I tried to be optimistic having managed to find an address for them elsewhere through a little research.)

When the gloves arrived I had another panic. They looked like a child's size. BUT, when I finally get to see my friend with the big hands, and gave her this present, they did indeed fit! So all was well in the end. This is a good product (albeit one that would have benefited from some accurate size information).

In conclusion, it seems that this is a genuine, reliable company despite it having some real problems in knowing how to run a business and website that allows the customer to feel confident and comfortable. I really could have done without the stress.

And had they published this they would have got 4 stars.