Karate Shop Japan - www.karateshopjapan.com
Customer Service
Quality of website
Value For Money
Karate Shop Japan - www.karateshopjapan.com
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User Reviews
Warning
Warning!
Don't buy anything from here. Your money will be gone but you get nothing.
They do not answer your e-mails. So called customer service is non existing, a total radio silence.
After waiting three months, I asked money back from PayPal. At least they did their job well and got the money back.
Customer Service
Quality of website
Value For Money
They Cashed My Money And Never Delivered.
I ordered August, 13th, 2017 a Gi from Karateshopjapan. My payment with PayPal was excepted the same day and I got an invoice. It all looked very normal and professional. I waited 6 weeks to get my Gi. Then I asked politely back when I might receive my article. The answer was: Very soon. This went on for a few month. Finally I called this business, with no business address, by the way. I was happy to talk to somebody. His name was Jerome from Kyoto. I gave him the Order# and Invoice #. I gave him my address, name for identification and he said Oh yes, I will send you your Gi tomorrow and will email you a Tracking number.
Guess what. Have not received nothing. Tried to call him several times, but they blocked my phone number.
Be aware. He cashed in my 270 Dollars. I read several complaints about this business from other people who experienced the same thing. He collects money and does not send the article.
DO NOT BUY FROM THIS GUYS. They are bad news.
Sincerey
Avoid Karate Shop Japan !
Was ripped off by karate shop japan avoid !! Will not answer had to claim thro paypal
Customer Service
Quality of website
Value For Money
Paid For An Item From This Site. Never Received It
Paid for an item from this site. Never received it. Seller ignores emails. Had to file a PayPal case to get a refund. Avoid!
hello.if the size of the product is not itemporarily in stock,we inform immediately the customer of the period of availability.If we have not answer from customer in the short time,we prefer to cancel and refund the order.Sorry for not being able to give you satisfaction.Karateshopjapan
Customer Service
Quality of website
Value For Money
Very Poor Communications And Couldn't Deliver
I took a gamble on ordering a Shureido karate suit from karateshopjapan.com.
The website itself isn't great but it offered PayPal as a payment method so I figured I could always get my money back.
I managed to place my order but I was never given an order number or confirmation that it had gone through.
I contacted the people behind the website a number of times to find out what was going on with my order but it was rare to get a reply.
Only when I said I would open a PayPal dispute did I get one.
So the website claimed my suit was in stock and delivery would take 2 weeks but now they were telling me that it would take up to 6 weeks to get the suit made.
I took another look at their website to see they had removed all Shureido suits from sale.
Communications to them were rarely acknowledged and from those I did get I could tell that English was not their first language which made things more difficult.
Eventually after 50 days the company just issued a refund in PayPal.
I wouldn't recommend them to anyone.
Here's a complete transcript of the email correspondence I had with the shop.
It was just plain awful and with many messages going unanswered until finally they just refunded my payment.
> Hello,
>
> Please can you give me an update on my order. It has been 40 days now.
>
> Thank you,
>
>
> On 10/11/2015 05:19, wrote:
>> Hello
>> we have already contacted you
>> Le 31/10/2015 02:16:10 de J P
>> Hello embroidery is not available.
>> thank
>> "The website said 3 to 6 days" this is delivery time.
>> New shureido waza uniform take 3 or 4 weeks for production.
>> thank
>>
>>
>>
>>
>>
>> -----E-mail d'origine-----
>> De :
>> A:
>> Envoyé le : Ma, 10 Nov 2015 14:10
>> Sujet : Re: Re : : [Karateshopjapan] Message from contact form
>>
>> Please contact me about my order that I placed with you on the 30th October, PayPal transaction so I do not have to raise a dispute with PayPal.
>>
>> Thank you.
>>
>> On 08/11/2015 22:49, I wrote:
>>
>> Hello ,
>>
>> I placed an order with you on the 30th October, PayPal transaction 9Y******92H
>>
>> The website said 3 to 6 days but I have heard nor received anything?
>>
>> Please can you update me.
>>
>> Kind regards,
>>
>>
>>
>> On 28/10/2015 09:57, they wrote:
>>
>> Yes for embroideries,no for shipping option.
>> thank
>>
>>
>>
>>
>>
>> -----E-mail d'origine-----
>> De :
>> Envoyé le : Me, 28 Oct 2015 17:33
>> Sujet : Re: Re : [Karateshopjapan] Message from contact form
>>
>> Thank you for your reply.
>> I wondered if there was the option to add embroidery to the Gi?
>> Also if I ordered many is there a cheaper shipping option?
>> Thank you,
>>
>> On Oct 28, 2015 8:26 AM, they wrote:
>>
>> Hello why do have need to help?
>> Thank
>>
>>
>>
>>
>> -----E-mail d'origine-----
>>
>> Envoyé le : Ma, 27 Oct 2015 22:32
>> Sujet : [Karateshopjapan] Message from contact form
>>
>> Karateshopjapan
>>
>> Message from your shop Karateshopjapan
>>
>>
>> Message: I would like to buy a Gi, can you help me?
>>
>>
>>
>> Karateshopjapan powered with PrestaShop™
Payment accepted the 30/10/2015 You have ordered For K-10 shureido karategi but you wanted embroidery for free."i wanted to embroider my name if possible" the 31/10/2015 we have informed you that free embroidery is not possible.no answer from you after ,we have decided to cancel and refund your order..Poor communication is not true but .fast is OK.
Sir Matthew Taylor your Payment was accepted the 30/10/2015 You have ordered For K-10 shureido karategi but you wanted embroidery for free."i wanted to embroider my name if possible" the 31/10/2015 we have informed you that free embroidery is not possible.no answer from you after ,we have decided to cancel and refund your order..Poor communication is not true but .fast is OK.
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