
Dead Good Undies - www.deadgoodundies.com
Customer Service
Quality of website
Value For Money
Dead Good Undies - www.deadgoodundies.com
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User Reviews
Customer Service
Quality of website
Value For Money
The Best
I have been buying from DGU for about 10yrs and found them very helpful.
They have good service and great selection. Since I am in the US I do not pay international postage to return items but have had only one mistake and they sent a replacement...no charge, no questions.
I will continue to shop with them. John F. Palm Springs, Ca
Customer Service
Quality of website
Value For Money
Great Internet Shop
DGU always delivers and is quick to respond whenever I have questions. I have been ordering from them for years and will continue to be a customer for years to come. They ship to the US and even with the transfer to the USPS the goods arrive when expected or sooner. Great place to shop
Customer Service
Quality of website
Value For Money
Years Of Dgu Happiness!
I've been ordering from DGU since 2007 and will continue to do so for many underwear addicting years ahead. As a business owner myself, I know it takes quality sales & service to retain a customer. DGU has always done a fantastic job at both of these!!!!
Customer Service
Quality of website
Value For Money
Excellent Service
I have been using Deadgoodundies since they were trading under Justhom. An excellent service and very speedy delivery with any returns being promptly dealt with. A great quality and variety of products available to suit all tastes and pockets with discounts being regularly promoted. On occassions when I have already had my order placed I added an extra item to the order and was accommodated without fuss, having also contacted them personally for advice on fit and colour. I would highly recommend Deadgoodundies for a great service and good team.
Customer Service
Quality of website
Value For Money
Excellent Service
I have been using DGU for my underwear purchases since they first set up and were JUSTHOM. This is one of the best companies I have used to purchase underwear. Their service is fast, reliable and professional at all times. The brands they stock are excellent and I've never had a problem with deliveries or order processing or handling.
Customer Service
Quality of website
Value For Money
Excellent Service
I have been using DGU for my underwear purchases since they first set up and were JUSTHOM. This is one of the best companies I have used to purchase underwear. Their service is fast, reliable and professional at all times. The brands they stock are excellent and I've never had a problem with deliveries or order processing or handling.
Customer Service
Quality of website
Value For Money
First Stop For Pants
I have used DGU for a long time (I know......my wife tells me that I've got too many pants) and the service has never been anything less than excellent. There's a great selection, ordering is easy, and I know that if I get my order in before late afternoon, it will appear next day. The sizing tips always work, and I can venture outside my normal brands and still be sure of a good fit. On occasion I have changed my mind before the order has been packaged, and DGU has modified the order for me - that is personal service! This is my first stop for pants, and I don't even look anywhere else any more (especially the high street) unless DGU has run out of what I want. For me, DGU is a trusted brand.
Customer Service
Quality of website
Value For Money
Unreliable And Dishonest
This business is unreliable and dishonest. An order was placed in two parts. A discount and free shipping was offered on the second part. The first part (8 items) was delivered with a mixture of packaging (some looked like old stock). The business could then not supply the second part (8 items). The business keeps saying how small it is as an excuse.
The business is unreliable because it is unable to supply goods to fill orders that it takes.
It sends old stock in a range of battered packages with different labels.
It is dishonest because it offers future discounts and then fails to supply the goods you need to buy to obtain the future discounts.
The business has suppliers that are aware of these issues.
The business is unreliable and dishonest.
Ultimately, it abuses the customer.
The business is unreliable because it is unable to supply goods to fill orders that it takes.
It sends old stock in a range of battered packages with different labels.
It is dishonest because it offers future discounts and then fails to supply the goods you need to buy to obtain the future discounts.
The business has suppliers that are aware of these issues.
The business is unreliable and dishonest.
Ultimately, it abuses the customer.
I'm sorry but this reviewer is leaving totally false reports in an attempt to damage our business due to the fact that we refused him any further business (not a decision we took lightly).
So we refute his claims that we are unreliable and dishonest and rather reverse the claim to say this past customer is being dishonest.
To say the packaging was battered is a physical impossibility as the product packaging is a semi hard plastic.
There has been NO abuse other than refuting hisc claims here which we are entitled to do so.
WITH YOUR PERMISSION I would like to post the emails that you sent, here to prove our case.
The business failed entirely. It promised discounts that were not honoured. It supplied old stock in a range of battered, different labelled packages. It attempted to seek payment upfront months in advance of delivery. It then failed to supply. The business now abuses the customer. The business is unreliable and dishonest - not a reputable online business like Amazon.
The business failed entirely. It promised discounts that were not honoured. It supplied old stock in a range of battered, different labelled packages. It attempted to seek payment upfront months in advance of delivery. It then failed to supply. The business now abuses the customer. The business is unreliable and dishonest - not a reputable online business like Amazon.
Customer Service
Quality of website
Value For Money
Its Not Just The Undies Which Are Dead Good!
What can i say, great products, easy to use website, lightning quick delivery and the customer service is fantastic! Unlike a lot of online retailers, if there is ever a problem with DGU they will go out of their way to help. Would deffo recommend!
Customer Service
Quality of website
Value For Money
The Buying Experience At Deadgoodundies.com
I have found over the past five or so years that the service from DGU has been genuinely outstanding. From the original purchase of garments and speed of delivery, to the way returns/exchanges are promptly dealt with. E-mail questions are unfailingly answered quickly. The whole buying experience leaves one happy and wishing that high street stores could show the same levels of customer care and service. I wouldn't hesitate to recommend DGU to anyone.
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