Bump 2 Babe www.bump2babe.co.uk

I made a very large order with Bump 2 Babe - I kept 2 items and sent back 6 items - I waited for my refund and never got one - they said that they never received the package back which I dont believe for one moment - I tried to contact them on several occasions about the so called missing parcel and they wouldnt make contact with me - I lost out on a £200 refund for their ways.

I ordered a pair of trousers from Bump 2 Babe www.bump2babe.co.uk, I was charged but the trousers never arrived. I emailed to request a refund but was told they could not find the order, this was even with full emails from them. They did agree to a refund, but have since been unable to contact them.

I ordered three nursing bras, two nursing tops and a pack of breast pads. None of the nursing bras I ordered were sent - one was out of stock, two sent were a different style to advertised. When I sent email saying so, they said they didn't even stock what I wanted so didn't understand why I had ordered it - even though I sent them a copy of their own webpage! The one nursing top was out of stock. They charged me the full postage and packing for all items although they didn't send them to me, and although they have replied to my emails, offering me a goodwill gesture of 10% of next order(!), they have not answered my questions in the email I sent them about refunding me for sending back the items that I didn't even order in the first place!

I guess if a company is sending out 10,000s orders a week not everybody is going to be pleased.

I ordered a pair of trousers from this company which I returned by registered post. When my refund never arrived I complained via email as their contact number is now 'unsurprisingly' unavailable.

I am speechless and having read numerous other unfavourable reviews am now forwarding this info to pregnancy magazines and Watchdog.

I ordered yet again from bump2babe and had no problems.

I ordered from Bump 2 Babe whilst pregnant with my first child last year. It took well over 3 months for anything to arrive, after numerous chases and cancellation of the order. When the order did arrive it was only half there. I queried this and was told that the full order had been sent. I contacted my credit card company and was able to claim a chargeback for what was missing. I also returned what was sent to me by recorded delivery stating I had cancelled the order.

This was then sent back to me with something unreadable written on the packing slip and one of the items removed. I had by this point been dealing with trading standards.

I contacted my credit card company again who issued me a chargeback for the remainder of the items, even though they were in my possession because I had cancelled the order.

Just after my baby was born I was told by my credit card company the chargeback was being disputed as they had sent the items out. Unfortunately, by the time I was able to sent my correspondence to my CC company they had closed the dispute and I was out of pocket.

The quality of the clothes that I did receive was incredibly poor. I wouldn't touch this company with a barge pole. If you do purchase from them use a credit card so you at least have some recourse should it go wrong.

Clothing was easy to order and web site was easy to use. There is no information about returns and a couple of tops I have bought have ruined other clothes when washed and all the colour has either been lost or ran on the very first wash. Quality of clothes and returns are poor.

I tried to return some items of clothing and they were returned to me in the post - when I asked why I was told I had not folded them neatly enough. Returning them again, they would not refund me for an item as I had thrown away the plastic bag it had come in. If the clothes fit you, fine. If they do not you may find their returns policy a complete nightmare.

Sorry find it pretty hard to believe that the buttons fell off when you read it. Maybe it had been worn and why could you not sew them back on yourself, lazy so and so!