Just4baby - www.just4baby.co.uk

I ordered my pushchair off this website after finding it a lot cheaper than anywhere else. However I didn't check the reviews of the site before I placed the order, as you can imagine I did worry I had made a mistake! I phoned up to make sure my order was received and to check the delivery date so I could make sure I was home. Spoke to a lovely man on the phone who told me when it would arrive etc. It turned up when expected and was all intact and perfect. I am glad I found this website as it has saved me a lot of money which can now be used on other essential items for my bump.

The only thing I will add is that I did not receive a dispatch email but I did receive a text message with order tracking.

After this experience I would not hesitate to order from this company again.

Utterly disgraceful customer service.

Goods never sent.

Promised delivery dates.

Refused to refund me.

I had to start proceedings to recover my money.

The worst internet shopping experience by far.

How are they allowed to trade?????

I recently purchased a 3 in 1 travel system from just 4 baby. As I am a first time mum to be, I found it a little daunting, as to which pram would be best for my needs. The young shop assistant was very helpful and quite knowledgeable of the products they had on offer. I explained what I wanted and she showed me the most popular products. After explaining I had a set price range she then showed me the appropriate items. I was then able to pick the pram I wanted, was given a demonstration on how to assemble and disassemble the pram, also told me everything I would get with the pram. I was informed they had limited stock, I was then able to put down a deposit to hold a pram for me. I was given an invoice, a proof of deposit and intent to purchase. I was unable to pick up the pram, so I was able to arrange for a family member to do so on my behalf, with no problems. I have checked the item since purchase, and everything that I was told would be included is there. Overall excellent service. Would recommend. 4 stars given, as baby not arrived, only reason.

I ordered a Cosatto travel system - website indicated 'In Stock' with 3-5 day delivery. Confirmation email was sent instantly, and money debited from credit card. After a week, I emailed them asking for an update - no reply. I then attempted to phone, but the number was either engaged or not answered. Eventually, after 20 attempts I managed to speak to someone who promised delivery for the following Wednesday. Wednesday came and went with no pram. Phoned next day and was promised 'some time next week' By this time I'd read the reviews and told them to cancel the order. I was told to request cancellation by email which I did (this was ignored as well) so had to go via my card issuer to dispute the transaction.

I really don't know why these people are still in business. Emails ignored, phone calls not answered (and when they do, they have a 'couldn't care less attitude'

In the midst of this, our baby was born 5 weeks early. I ended up paying an extra £80 and ordered from Trendybaby.co.uk. What a difference in service! Item was delivered next day as promised with tracking number. I guess you get what you pay for - lesson learned!

Ordered a cot via the website. Only email I received was to confirm order I think a step in the right direction would be to confirm order has been accepted and a dispatch email with tracking information, as after i ordered I read the reviews and started to get very concerned! But impressed to have a knock at the door this morning with my order via courier :) thank you Just4Baby.co.uk 5*****

Happy to take your money but then good luck either getting your item or your money back as the diabolical company never respond to your emails and calls. Save yourself the hassle you don't need when you have little ones and go elsewhere!

Really poor experience which remains on going. I placed my order 6 weeks ago. The items were advertised as in stock. I have finally received my order but it is incomplete. I have emailed requesting an update and then a refund; both emails have been ignored.

Poor service and nonexistent communication. I do not hold out much hope for my refund. Probably the worst internet shopping experience I've had in many a year. There's no need or excuse for a company to be this poor.

Odered car seat , which was cheapest online but it arrived over a week later , rang customer services and got a rude and abrupt man . even the delivery company delivered it later than the text delivery time slot. Had quicker parcels sent on time from China !! I would recommend the products and prices but not the service .

"Do not buy from this company" is my advice. My Daughter ordered a pram, they said it was in stock and would be delivered in 3 days. After a week she phoned them and they told her it would arrive the following week, they didn't ask her name or anything about the order. Still not arriving when promised she called again and again. They were rude and obnoxious and put the phone down on her more than once. As they had no intention in sending the pram which I believe they did not have stock of she requested a refund, which again they were very rude and unhelpful. They said if they felt like it they could take 30 days to refund if they wanted to. Luckily she did get her money back after a week. Some people may not be so lucky. Wouldn't recommend this site to anyone only to AVOID BUYING ANYTHING !!! . Angry mother.

I was concerned like many others because of some of the reviews, however I placed order for graco evo travel system and I am pleased I did. The delivery came as per the time given via an email from just4baby. All the goods have been checked and are in perfect condition. I am very pleased.