Waterstones - www.waterstones.com

Instead of looking under Waterstones, take a look at the low rating for Waterstones in the category Book Stores.

Or visit Trustpilot where you will find even more scathing comments.

Your jolly and bubbly 'review' reads just like a bit of PR.

Everyone should visit waterstones, it's a great place to escape the stresses of day to day life and submerge into a great book. I love nothing more than a trip into town buying a book and starting to read in their cafe inside. Waterstones is the last big books retailer and the UK and thanks to that Russian billionaire that saved it from collapse just because he wants people to read books even though Waterstines makes a loss as a business. Waterstones should bcome a national institution with it's fantastic layout. The smell of the books, the variety of choice with a good layout throughout the store, local authorities should do school trips there and get our youngsters reading again as it's places like this that can have a big effect on youngsters growing up and getting interested in books. Long live waterstones!

Great service, item arrived on time and in perfect condition. No problems with the postage or any breakdown of communication. Really couldn't fault them with the customer service. Will definitely be using them again, much better than amazon!

For a major High Street brand I was extremely disappointed with the service provided by Waterstones.com. While ordering I found a special offer which made the purchase more appealing. Unfortunately the delivery time predicted changed from 3 days to over 3 weeks! And since only 1 book in the order was unavailable this meant the whole order was held back until all books were in stock. Contacting Customer Services several times didn't get me anywhere either. Was very disappointed that paying premium prices for books from a reputable store didn't work out.