Restaurant Guide, www.restaurant-guide.com

I had a 50th birthday party arranged for 24 people at Dunsley Hall (or should I call it fawlty towers) and I had been looking forward to it all day, unfortunately it was a complete disaster, I will not or my family and friends be using it again.

We booked a room last year at no cost, but this year we had to pay £75 . I would never hire a room again the food and service were terrible.

Starters

The bread came out first and the soup starter’s (which were cold) 10minutes later by which time all the bread had been eaten but when we asked for some more, the request was ignored.

A large number of Starters came out cold, one starter was not even cooked as it had been forgotten, and when we complained they said if they had to cook it now it would ruin the main meals which the person had said they would catch up if it was brought out. But 10 minutes later they came back to say would you like something else and the reply was I have already said I wanted the original starter I ordered , so at that point we had to say forget it !

Main Meals

As for the main meals they were being put out all over the place and by the time the Vegetable’s came out a large number of mains had to be sent back to be re-heated . By the time they came back the vegetables were cold. Some of the main dishes were hardly touched, not the best!

Deserts

A crème brulee was brought out up side down in a glass ramekin dish which had fruit on top, firstly this dish doesn’t have fruit on normally and I think this had been done deliberately because of the complaints. I believe this could have been a health and safety issue. Just imagine if it had broken and the food and glass had been consumed, what would have been the consequences.

Complaints

I must stress I was doing a lot of complaining because so many things were going wrong .I spent more time out of the room that we had hired , than in it , consequently my night was completely ruined . I asked at about 11pm to discuss the bill with the Manager they had all left. I did compromise with a member of staff on the Bill, who was very sympathetic, but at several points during the night I almost walked out, but didn’t as It was a special occasion and I had family and friends who had come a long way.

The way this particular evening was managed I can not put in strong enough words. It was a complete disaster. I hold the management completely responsible as I don’t believe the two girls who were looking after us on the evening were to blame. They were very friendly and tried their best. The training, if any was very poor and they didn’t know what to say or do with so many things going wrong; they should have had guidance from senior management.

I did have a phone call from the owner the next day apologizing and “saying I don’t know what to say! “Well I am a Manager and if somebody wasn’t happy with my staff , service or food I would have said what can I do to compensate or put it right for you but this was never even mentioned and I gave him plenty of time to think over what he was saying . As I said earlier I will never be using this Dunsley Hall (Fawlty Towers again).

Lion Inn, Farningham, Kent. After visiting the Lion on a very busy spring lunchtime brought about by unseasonal weather combined with the Easter break. I came away unimpressed with the level of service (not enough staff for the amount of customers) which I politely brought to the attention of the manager Abs, who deserves a special mention for his calm unflappable demeanour.

On 5th May I returned with my wife and was pleasantly pleased with the quality of service and food. The Lion is ideally situated and deserves a chance, just hope they keep the standards up, especially when the sun comes out (for the extra star).

Easy to use search and bookings. great public reviews and quality restaurants. You want to find a local restaurant to where you live or are staying, its easy with this guide as you just type into the search your location and cuisine and it comes up with what you require. Simple.

Great site for restaurant reviews and booking restaurants, we use the site all the time for booking restaurants for our staff.

Overall, Great restaurant reviews and you can add your own.