Luxury Trips, www.luxurytrips.co.uk

We booked a special extended family holiday with luxury trips trips. We paid over £5000 for a 5 star hotel and flights. We booked in April for 6 adults 2 children and an infant. As of July I started to phone to try and book our seats on the flight. We were told to call back in August. Weekly calls thereafter lead to nothing until my sister phoned easyjet who told her that the 9 of us were not booked on the flight. We would have turned up at the airport with no flight. We then called the company and spoke to the manager who after many many phone calls finally found us another flight. I'm not sure that this would have happened if we had not called over 20 times. We had already booked car parking and fast passes through customs. We have now paid for our own seats and rebooked the parking etc after being told that they would do it. We have called many more times to try and get them to pay for our parking. We still have not received our hotel or transfer vouchers. I have called again today as we are going tomorrow and been promised would get in 1 hour. That hour has passed and still nothing. We are all at work and having to call this company every day sometimes many times a day is ridiculous. They have been totally unhelpful and no apologies. In fact they even get irritated that we keep calling. They have £5000 of our money and can't understand why we are upset. Please think twice before booking with them

Before i paid they were incredible helpful and attentive. But since we have had a terrible experience. We were promised a free room upgrade that has not happened on the tickets, , once they have your money. they have failed to send out tickets for our honeymoon and have been rude and unhelpful when i have called to try and get them. The adviser with the codes is only working half a day today and has gone home, is not what i was expecting as a response.

I did have a great holiday though!

Paid £6k 2 months before travel - received confirmation and receipt. Travel documents had not arrived 1 week before departure, when I phoned they said they hadn't booked my holiday and now the return flight was not available! They were dismissive and unhelpful.

Had to change our flight to an airport 150 miles from home with no compensation, no offer of help.

Under no circumstances use this company.

Thanks to Sri who was extremely helpful in arranging our trip to India. It was one of my best holidays and the experience was very insightful. I will look to make another trip at some point to see central and South India.

Positives:

Extremely well versed and professional agents in India

Magnificent Hotel service

Skilled driver for the duration of the trip

Opportunities:

Inform clients of excessive distances between cities and advise alternatives

Internal flights only allow 15kg of baggage and considering the 40kg allowance on international flights I had to pay additional at the airport.

WE will be booking through you again. Thanks

Shocking customer service. Extremely poor attention to detail. Travel documents missing or incorrect repeatedly. When they make a mistake they won't admit it. We will never use them again and will certainly not recommend them to anyone.

The advisor at Luxury Trips was recommended to me by an acquaintance so I decided to contact her and hopefully book a holiday. The advisor was extremely helpful in finding exactly what i wanted and within budget. I can highly recommend the company, everything was professional, fast and efficient. It made booking the holiday a pleasure.

The hotel recommended was exactly as promised.

I have already recommended them as a contact to use at Luxury Trips and I look forward to booking again next year.

They will say anything to your get booking. Once they have your money they will let you down. Rather than help resolve the issues and correct their mistakes they will instead very rudely blame you.

They seem more than happy to break ABTA rule and process unauthorised credit card transactions. The directors don't care. Bimal Kohli in particular is more interested in threatening you and is unprofessional.

I have already made a claim through my credit card issuer and have also complained to ABTA.

Lxurytrips are great until they have your money, when they are pretty much useless and unhelpful. They will come up with many excuses as to why they cannot book the hotels they quoted for and will offer inferior hotels as substitute without offering any refund to reflect the lower price of inferior hotel.

Stay waway from this company.

It was thanks to the advice from Luxury Trips that we chose the island to stay on in the Maldives - it was perfect! The hotel / island had a relatively poor website / promo video but Luxury Trips gave us the advice we needed and we thank them for that.

i was browsing internet for a weekend break to Dubai with best Hotel in Dubai and prices were too much, than checked luxury trips, was a bit worried because it was my first time with them and this trip was special for me and my boyfriend. you would not believe the reservation staff is so helpful special thanks to Ankita. we stayed in Atlantis the palm beach Hotel.

excellent would definitely go back again xx